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Microsoft Works 7 problem


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#1
rajicuk

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I recently installed a pre-released version of Microsoft Office 2007 (Beta), and could`t load my original version of Microsoft Works 7. Then I removed Office 2007 and still can`t open Microsoft Works. I have tried to repair, reinstall and install, but with no success. What else could I try to do? Please, help. :whistling:

I got this error message

msworks.exe - Entry point not found

The procedure entry point?CwcWzToInt@MWblStrings@@Z could not be located in the dynamic link library WkWbl.dll
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#2
rajicuk

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I did it! :whistling:
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#3
cfourkays

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I have the same problem.
Would you mind sharing "How you did it!" :whistling:
Pete
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#4
rajicuk

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Uninstall Microsoft Office 2007 Beta and Microsoft Works. Restart the computer. Install Microsoft Works and restart again. That`s the way I did it. I hope it works for you too. Good luck. :whistling:
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#5
cfourkays

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Thanks for the quick reply. :whistling:
Had to get the MS Data Base app working.
Didn't work the first time than I found this in the MS Office 2007 Newsgroups:

>>This is a known issue and has been noted many times in this newsgroup.

According to Bob Buckland:

For the current workaround to get both MS Works and Office 2007 Beta 2
working together you'll need your MS Works CD and you can use these steps.

1. Use Start=>Programs=>Accessories=>System Tools and set a System Restore
Point.

2. As with any significant change to your PC configuration such as
installing and uninstalling software, backup your files before proceeding.

3. From Add/Remove Programs in the Windows control panel, uninstall
Microsoft Works.

4. Delete the folder: C:\Program Files\Microsoft Works\

5. Restart the PC.

6. Install Works from the CD.
--

JoAnn Paules
MVP Microsoft [Publisher]<<

I've got the MS 7 working but haven't put my 2007 back yet.
I'll try that when I finish my reports.
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#6
Londyn

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I just wanted to put my two cents worth into this thread. I also had the same problem using MS Office 2007 (Beta 2) and Works 8. But not only did it create a problem with Works, MSO 2007 also created a problem with another program I have installed; Vongo. It gave me .dll errors relating to the location which was the program files/microsoft shared files folder. I tried system restore only to find out that system restore doesn't completely remove MSO 2007. It took several system restores and uninstalls and re-installs to get my computer somewhat back to what it was before installing MSO 2007. I just need to get Works 8 functioning properly again.

Now the problem I'm having is, I can't run Works because of the error message and the Microsoft Works 8 disc was not included with my computer, and it can't be recovered from the application recovery. I am trying to get a replacement disc.

By the way, check out Vongo.com it's a movie download software, that is inexpensive. But beware it is not compatible with MSO 2007 Beta 2. Unless it works if it is installed after MSO 2007. It doesn't work being installed before MSO 2007.

This was the first beta version software I've ever used, I was excited to try the new software. Now, I regret it, it has caused more damage than good, and taken up a lot of my valuable time. I won't recommend anyone to try the Beta version. I'm also a little afraid to try the stable version when it comes out for fear they didn't fix any of these issues.

Edited by Londyn, 07 September 2006 - 11:13 AM.

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#7
KLN

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I have a similar problem. I have just gotten a new HP Pavillion Computer with Works 8.0.

When I go into word processing, it will let me start a new document, but I get a message that the Wizard Templates are not installed - uninstall and reinstall. I get the same message when I try to spell check. I have unistalled and reinstalled and it did not solve my problem.

I also have documents from an older computer that I transferred to the new computer. These were created in Works with Windows 98 and Windows 2000 (maybe Works 7.0?). Anyway - those documents are fine. I can spell check in those and I can open a blank document through an old document and the spell check will work - not sure about Wizard. I have talked to HP, and we uninstalled and reinstalled the files and then they said it was a Microsoft Issue. I have talked to Microsoft who said it would cost me $35 to do anything on the phone and that it was probably a HP issue b/c it is a OEM product.

Any ideas?
--
KLN
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#8
cfourkays

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When you say you're having the same problem, is it:

"msworks.exe - Entry point not found

The procedure entry point?CwcWzToInt@MWblStrings@@Z could not be located in the dynamic link library WkWbl.dll"

and do you have Office beta 2007 installed?
That's what we're discussing.
Or is this a different problem with a new install of Works 8.0?
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#9
Londyn

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I called HP and they said I have to purchase the Microsoft Works 8 disc because they didn't package with my computer. I think I can get a full non-oem version for about $40.00. So, I guess that's not too bad of a price, but I'm still not happy with what MSO 2007 Beta 2 did to my computer. I'm not happy that HP doesn't provide discs to re-install the software originally installed on the computer. They have some software recovery thing they put on all their computers and it just so happens that Works 8 isn't in the list. So, there is no way to re-install with out purchasing a disc.

I was wondering if a registry cleaner would solve the error message I'm getting? Does anyone know?

If a registry cleaner worked then I wouldn't have to uninstall and reinstall Works 8.
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#10
Bobo71

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See below.

Edited by Bobo71, 25 September 2006 - 03:30 PM.

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#11
Bobo71

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I am going to try the System Restore method suggested here to deal with my own experience of this bug on my new Compaq Presario after downloading Office 2007 beta. Plan B (for which I cannot vouch) involves using cleanup utilities if uninstall does not get rid of all of the [contaminated] remnants of Works. That discussion is at

http://www.microsoft.com/communities/
newsgroups/en-us/default.aspx?&
query=cwchsztowz&lang=en&cr=
&guid=&sloc=en-us&dg=microsoft.
public.works.win&p=1&tid=1acfbc97-
7094-4fbf-9b2c-19915a69e6c4&
mid=1acfbc97-7094-4fbf-9b2c-
19915a69e6c4

[This link had to be broken up to get all characters through on this Geeks to Go! board. Alternate route is to go to http://www.microsoft...ies/newsgroups/ and there search for "cwchsztowz" in the "Works for Windows" category.]

Hopefully, by running System Restore, I can get a clean Works reinstallation without having to attempt using cleanup utilities, which looks a little scary.

Lesson: NEVER install a beta ( at least one of something as radical as this latest re-do of Office) on a computer in actual home or office use! Betas ought to be for geeking around in an environment where there is nothing that can be damaged that one wants to keep intact. In a world where we are hit with all sorts of unlikely caveats we ignore daily, it is good to know that this one should be heeded: a beta may, as in this case, not be a harmless preview.

By the way, apart from the damage it did to my Works program, what I have seen of Office 2007 in the brief time I maddenly tried to work with it tells me that the folks at MicroSoft forgot Rule 1: If it ain't broke... They've got to re-work the basic user interface of Office 2007 considerably before I would be interested in replacing the very friendly Office 97- Office 2003 user interface.

:whistling:

Edited by Bobo71, 25 September 2006 - 03:43 PM.

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#12
Bobo71

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SUCCESS! EUREKA!

The first suggestion I tried (see my earlier post) did not work for me. But the one that I referred to from MS Communities involving the use of MS clean-up utilities did the trick. Below is the procedure that I followed. Four clarifications or revisions of what follows: (1) I never got the "Setup is unable to remove earlier version" message that is in the title to this procedure and in item #3, though. I simply proceeded as if I had; (2) if Works was preinstalled on your computer and you do not have a restoration CD (but rather a recovery partition on your hard drive), you will not be able to extract the needed Wks8xp file for correcting this problem in an XP envirionment, and, contrary to the indication in the written procedure, is not available on the MS web site, at least not that I could find, so you'll have to borrow the Works 8 disk from someone, where you will find it in the PSS subfolder; (3) when you run the Windows Installer cleanup tool, per item #5, select (highlight) Works 8.xxx in the list, then click "remove" (4) reboot at the end using same clean-boot procedue that you use at the beginning, only the second time, chose "normal start" rather than" the "clean-boot" option.

Here is the procedure.


"Setup is unable to remove earlier version" error message
when you try to install Works or Works Suite
View products that this article applies to.
Article ID : 816273
Last Review : January 9, 2006
Revision : 5.1
SYMPTOMS
When you try to install Microsoft Works or Microsoft Works Suite, you may receive the following error
message:
Setup is unable to remove earlier version.
Back to the top
CAUSE
This issue may occur if an earlier version of Microsoft Works was not completely removed by the
installation program.
Back to the top
RESOLUTION
To resolve this issue, follow these steps:
1. Restart Microsoft Windows in clean boot mode. There is a different clean-boot procedure for each version
of Windows. From the following table, select the article that corresponds to your version of Windows, and
then follow the instructions about how to clean-boot your computer.
Operating system Article
Microsoft Windows 98 281965 How to troubleshoot using the Msconfig utility with
Windows 98
Microsoft Windows Millennium Edition
(Me)
267288 How to perform a clean boot in Windows Millennium
Edition
Microsoft Windows XP 310353 How to perform a clean boot in Windows XP
Microsoft Windows 2000 281770 How to perform clean-boot troubleshooting for
Windows 2000
2.Use the Add or Remove Programs utility to remove all versions of Works from your computer.
a.Windows XP:
1.Click Start, and then click Control Panel.
2.Double-click Add or Remove Programs.
Windows 98 and Windows Me:
1.Click Start, point to Settings, and then click Control Panel.
2.Double-click Add or Remove Programs.
b. Select any version of Works from the list of installed programs, and then click to remove.
c. Follow the instructions to remove the version of Works that you selected in step 2b.
d. Repeat steps a through c to remove the remaining versions of Works.
3. If the procedures in step 2 trigger an error message, use the appropriate Microsoft Works Cleanup utility
to remove each version of Works. Use the following table to determine which utility to use.
Version Operating system Utility
Works 2000 Windows 98 and Windows Millennium Edition (Me) Wks2kll.exe
Windows 2000 and Windows XP Wksw2k.exe
Works 6.0 Windows 98 and Windows Millennium Edition (Me) Wks6.exe
Windows 2000 and Windows XP Wks6w2k.exe
Works 7.0 Windows 98 and Windows Millennium Edition (Me) Wks7rm.exe
Windows 2000 and Windows XP Wks7rmxp.exe
Works 8.0 Windows 98 and Windows Millennium Edition (Me) Wksrm9x.exe
Works 8.0 Windows 2000 and Windows XP Wks8xp.exe
The files are located on the Works CD-ROM (or on CD1 for Works Suite 2003) in the following folder:
CD:\MSWORKS\PSS
Note You can also obtain these files from the Microsoft Download Center. To download a file, visit the
following Microsoft Web site and type the file name in the Keywords box:
http://www.microsoft.com/downloads
For example, to download the Works 6.0 Cleanup Utility for Windows 98 and Windows Millennium Edition
(Me), search for WKS6.exe.
4.When the Works Cleanup utility finishes and you are prompted to restart Windows, click Later.
5. Install and run the appropriate Windows Installer Cleanup tool.
For additional information about how to download, install, and use the Windows Installer CleanUp utility,
click the following article number to view the article in the Microsoft Knowledge Base:
290301 Description of the Windows Installer Clean Up Utility
6. Restart your computer normally.
7. Install the latest version of Works on your computer.
Back to the top
APPLIES TO
• Microsoft Works 8
• Microsoft Works 7.0 Standard Edition
• Microsoft Works Suite 2005
• Microsoft Works Suite 2004 Standard Edition
• Microsoft Works Suite 2003 Standard Edition
• Microsoft Works Suite 2006
Back to the top
Keywords: kberrmsg kbprb KB816273
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#13
Londyn

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Question: Rather than going through all those steps wouldn't it be easier to just uninstall and re-install Microsoft Works 8?
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#14
Londyn

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Yay!!! My Works 8 is fixed, and I didn't have to do that lengthy set of instructions posted earlier. I uninstalled, deleted the works 8 folder and reinstalled. Worked like a charm!
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