SUCCESS! EUREKA!
The first suggestion I tried (see my earlier post) did not work for me. But the one that I referred to from MS Communities involving the use of MS clean-up utilities did the trick. Below is the procedure that I followed. Four clarifications or revisions of what follows: (1) I never got the "Setup is unable to remove earlier version" message that is in the title to this procedure and in item #3, though. I simply proceeded as if I had; (2) if Works was preinstalled on your computer and you do not have a restoration CD (but rather a recovery partition on your hard drive), you will not be able to extract the needed Wks8xp file for correcting this problem in an XP envirionment, and, contrary to the indication in the written procedure, is not available on the MS web site, at least not that I could find, so you'll have to borrow the Works 8 disk from someone, where you will find it in the PSS subfolder; (3) when you run the Windows Installer cleanup tool, per item #5, select (highlight) Works 8.xxx in the list, then click "remove" (4) reboot at the end using same clean-boot procedue that you use at the beginning, only the second time, chose "normal start" rather than" the "clean-boot" option.
Here is the procedure.
"Setup is unable to remove earlier version" error message
when you try to install Works or Works Suite
View products that this article applies to.
Article ID : 816273
Last Review : January 9, 2006
Revision : 5.1
SYMPTOMS
When you try to install Microsoft Works or Microsoft Works Suite, you may receive the following error
message:
Setup is unable to remove earlier version.
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CAUSE
This issue may occur if an earlier version of Microsoft Works was not completely removed by the
installation program.
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RESOLUTION
To resolve this issue, follow these steps:
1. Restart Microsoft Windows in clean boot mode. There is a different clean-boot procedure for each version
of Windows. From the following table, select the article that corresponds to your version of Windows, and
then follow the instructions about how to clean-boot your computer.
Operating system Article
Microsoft Windows 98 281965 How to troubleshoot using the Msconfig utility with
Windows 98
Microsoft Windows Millennium Edition
(Me)
267288 How to perform a clean boot in Windows Millennium
Edition
Microsoft Windows XP 310353 How to perform a clean boot in Windows XP
Microsoft Windows 2000 281770 How to perform clean-boot troubleshooting for
Windows 2000
2.Use the Add or Remove Programs utility to remove all versions of Works from your computer.
a.Windows XP:
1.Click Start, and then click Control Panel.
2.Double-click Add or Remove Programs.
Windows 98 and Windows Me:
1.Click Start, point to Settings, and then click Control Panel.
2.Double-click Add or Remove Programs.
b. Select any version of Works from the list of installed programs, and then click to remove.
c. Follow the instructions to remove the version of Works that you selected in step 2b.
d. Repeat steps a through c to remove the remaining versions of Works.
3. If the procedures in step 2 trigger an error message, use the appropriate Microsoft Works Cleanup utility
to remove each version of Works. Use the following table to determine which utility to use.
Version Operating system Utility
Works 2000 Windows 98 and Windows Millennium Edition (Me) Wks2kll.exe
Windows 2000 and Windows XP Wksw2k.exe
Works 6.0 Windows 98 and Windows Millennium Edition (Me) Wks6.exe
Windows 2000 and Windows XP Wks6w2k.exe
Works 7.0 Windows 98 and Windows Millennium Edition (Me) Wks7rm.exe
Windows 2000 and Windows XP Wks7rmxp.exe
Works 8.0 Windows 98 and Windows Millennium Edition (Me) Wksrm9x.exe
Works 8.0 Windows 2000 and Windows XP Wks8xp.exe
The files are located on the Works CD-ROM (or on CD1 for Works Suite 2003) in the following folder:
CD:\MSWORKS\PSS
Note You can also obtain these files from the Microsoft Download Center. To download a file, visit the
following Microsoft Web site and type the file name in the Keywords box:
http://www.microsoft.com/downloadsFor example, to download the Works 6.0 Cleanup Utility for Windows 98 and Windows Millennium Edition
(Me), search for WKS6.exe.
4.When the Works Cleanup utility finishes and you are prompted to restart Windows, click Later.
5. Install and run the appropriate Windows Installer Cleanup tool.
For additional information about how to download, install, and use the Windows Installer CleanUp utility,
click the following article number to view the article in the Microsoft Knowledge Base:
290301 Description of the Windows Installer Clean Up Utility
6. Restart your computer normally.
7. Install the latest version of Works on your computer.
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APPLIES TO
Microsoft Works 8
Microsoft Works 7.0 Standard Edition
Microsoft Works Suite 2005
Microsoft Works Suite 2004 Standard Edition
Microsoft Works Suite 2003 Standard Edition
Microsoft Works Suite 2006
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Keywords: kberrmsg kbprb KB816273