[perfumeangel]

np, it could be tomorrow before i get back now so take your time .....angel

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Ok , lets see if we can get this sorted out with the help of Wannabe 1 from the tech staff. We are going to disable the HP software update utility. This is a process belonging to the Hewlett Packard Software Update Scheduler which displays update information regarding HP's range of products. This program is a non-essential process.

Disable a startup item

• Click start >>>> run
• You will see an open box where you can type
• Please type the following in msconfig
• Click the startup tab at the top
• Now look for and uncheck this item C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
• Click apply then close
• It will ask if you want to restart, select yes

*Note* When you reboot you will be prompted with selective start-up box, be sure to check the "do not show this message again box"

Let us know if you still recieve the spooler error.

Thanks

[loophole]

Ok , lets see if we can get this sorted out with the help of Wannabe 1 from the tech staff. We are going to disable the HP software update utility. This is a process belonging to the Hewlett Packard Software Update Scheduler which displays update information regarding HP's range of products. This program is a non-essential process.

Disable a startup item

• Click start >>>> run
• You will see an open box where you can type
• Please type the following in msconfig
• Click the startup tab at the top
• Now look for and uncheck this item C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
• Click apply then close
• It will ask if you want to restart, select yes

*Note* When you reboot you will be prompted with selective start-up box, be sure to check the "do not show this message again box"

Let us know if you still recieve the spooler error.

Thanks

[perfumeangel]

it worked , again ty for all your help and your patience....angel

[perfumeangel]

it worked , again ty for all your help and your patience....angel

[loophole]

Great news! (thanks Wannabe)

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders if we unhid them. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs if you don't have them:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SpywareGuard to catch and block spyware before it can execute.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

You should also have a good firewall. Here are 3 free ones available for personal use:

• Sygate Personal Firewall
• Kerio Personal Firewall
• ZoneAlarm

and a good antivirus (these are also free for personal use):

• AVG Anti-Virus
• Avast Home Edition

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

monthly. And to keep your system clean run these free malware scanners

• AdAware SE Personal
• Spybot Search & Destroy

weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

[loophole]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.