appver : 6.0.2900.2180
ModName : shell32.dll
Technical Inofrmation of error report states:
The following files will be included in the error report:
Usually the file "explorer.exe.mdmp" is also included in the error report.
Event id 1005 in the Administrator log states that the error was because it was unable to access the file "C:\Windows\System32\shell32.dll".
The computer is then frozen and can only be shut down from task manager.
I followed the restore instruction given in the event log..and tried "chkdsk /f /r" and no change. I have also tried prefetch (but the computer froze after the prefetch screen opened and I got the explorer error). I have also done "scf \scannow". That ran properly but there's been no change. I have also run Mcafee virus scan and found no infected files. Also tried "regsvr32 /i shell32.dll"..got a successful message but problem continues.
Please help. The event log also recommended restoring the missing file from backup if "chkdsk" didn't work. Can you please tell me how I may restore shell32.dll?
Edited by needaclue, 27 August 2006 - 05:30 PM.