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startup freeze


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#1
sharksharkk

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Hi
ever since i installed software for and connected my nokia n70 phone to my computer, i have been having trouble starting up. im not an amateur so i have tried many procedures to get past this, eyt i have failed. when i either installed the necessary drivers/software or connected the camera my computer fullout froze leaving me with the only option of the reset button, ever since when loading into any account, it will freeze on "loading user settings" or something. however, i CAN access my account in safe mdoe without any trouble. i have tried everything from registry mechanic to repairing the windows installation and also chkdsk. the only thing left that would (probably) get rid fo this is reformatting; which i want to be my last option. any suggestions?
EDIT: the first thing i tried was system restore, and then the procedures mentioned above.

Logfile of HijackThis v1.99.1
Scan saved at 1:27:47 PM, on 8/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Edited by sharksharkk, 29 August 2006 - 11:26 AM.

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#2
computerwiz12890

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Have you used msconfig to disable the program that belongs to Nokia?
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#3
sharksharkk

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in the startup section? yes ive tried msconfig, but nokia doesnt appear to be there (im positive).

Edited by sharksharkk, 29 August 2006 - 11:45 AM.

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#4
computerwiz12890

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Please download and run hijackthis Do a scan and then save a log. Take the log and ATTACH IT (do not post) to your next post. In order to attach it, you will either need to change the .log extension to .txt, or you will have to put the log into a compressed (zipped) folder.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.
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#5
sharksharkk

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The hijackthis log is attached, thankyou.

Attached Files


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#6
computerwiz12890

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I see what you mean. I don't see anything with Nokia in the HJT log. So it may not even be Nokia causing it. Let's troubleshoot, shall we?

Step 1

Start > Run, type
msconfig
<enter>

On the general tab, select SELECTIVE START UP then uncheck
load system.ini
load win.ini
load startup services
load startup items

Reboot.
Does the problem occur? If not, continue with the next part. If so, STOP and report back to me.


If not, Start > Run, type
msconfig
<enter>

check load startup items
Reboot.
Does the problem occur? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load startup services
Reboot.
Does the problem occur? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load win.ini
Reboot.
Does the problem occur? If not, continue with the next part. If so, go to STEP 2.


If not, Start > Run, type
msconfig
<enter>

check load system.ini
Reboot.
Does the problem occur? If not, continue with the next part. If so, go to STEP 2.

Report back

-------------------------------------

STEP 2

When you find the problem, repeating, you have arrived at the group that is causing the problem.

Leave everything as is and go to the tab with the same name as the one you just re-enabled and uncheck everything you find within the tab....reboot.

Does the probelm recur? If not, check one item and reboot, continuing until you discover the offending application/service

Then report back

Edited by computerwiz12890, 29 August 2006 - 11:46 AM.

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#7
sharksharkk

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wow, ok. so my system is back up and running normally in normal mode. however, im still left in question (not that i care, really). i did step-by-step what you told me and to my surprise there were no more problems, so i decided to select the normal startup option from msconfig again, and no problems occured, which is weird? maybe reselecting these options somehow reset something, but whatever it was, thank you.

Edited by sharksharkk, 29 August 2006 - 12:49 PM.

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#8
computerwiz12890

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Yes, that is strange. Perhaps something was disabled that shouldn't have been... :blink:

Anyways, glad it is fixed :help:

If you have any further trouble, let me know. :whistling:
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#9
sharksharkk

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thanks alot!
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#10
computerwiz12890

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You're welcome :whistling:
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