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vauge email question

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recently one of my customers started having an issue with her computer. I do not have much details on what she is running or the sorts but i thought maybe someone here could send me in teh right direction. On my side im useing outlook 2000 going through isp pop/smtp. When i send her an email with an attachment everything is fine. If she sends me an email and i forwards back to her with an attachment it is fine, but for some reason if i reply to any of her emails and try to attach a file she never gets teh attachment. she gets teh email but not the attachment... any ideas?
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