[redmans]

I currently am using DirectX 8.0 and not having any problems with it. But I just got the new Nero program, and it requires DirectX version 9.0a. When I try to install the DirectX program, it gets about 1/3 of the way through and then hangs up. After a while I get a message saying that the program hasn't passed Windows Logo testing. Another box comes up saying that it can't complete the DirectX installation and shows Error -5.

Any idea what's causing this and what I can do to fix it?

Thanks!
Tony

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download the directx 9.0c redistributable instead

then install that

http://www.download....4-10305889.html

[gerryf]

download the directx 9.0c redistributable instead

then install that

http://www.download....4-10305889.html

[redmans]

The program downloaded OK. When I tried to install it, it got up to "Installing Components. Searching for updated DirectX Runtime Components and updating as necessary. This may take a few minutes. Copying files." Then I waiting for the copying files gauge to fill up, but it never did. I checked on it a couple of hours later and got the message "The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. This software will not be installed. Contact your system administrator." I clicked OK in the box, and another box came up saying "DirectX did not copy a required file".

Can you think of anything else I can try?

Thanks!
Tony

[redmans]

Hi! I hate to bump this up, but I'm still at a loss as to what to do to fix this. Does anybody here have any ideas? Do I need to reinstall (or repair) XP? Is there a way to figure out what file the program thinks is missing? Is there a way for my computer to realize that DirectX does pass Windows Logo testing?

Once again, thanks for any help you can provide.

Tony

[Retired Tech]

Try here

Direct X Newsgroup