Actually, knowing HP, the laptop probably came with a Recovery Partition
. And sometime after activating the laptop, your friend should have been prompted to create
recovery CDs, using that partition.
No doubt after you used the e-bay CD, you lost
that partition, and no longer have that ability.
Buying any CD that requires a key off of e-bay or any other used
parts site is a very big
No doubt the person you bought it from is either using that key, or has used it at some point in time. So the key is registered for him, not your friend.
Never buy software that requires a key from e-bay, unless it is unopened
and brand new
. Even then, personally, I would just go to the store or buy it from microsoft.
we have contacted ebay about the matter but in the mean time are wondering what else can we do about getting a restore CD? Shouldn't HP laptop have come with one???
Is there a place on their website where we can download one??
No, you will have to call them, or possibly e-mail them, and they will send you a CD (or CDs), for a price.
But we have found out that the copy we've bought is NOT a legal copy of windows.
You will have
to contact microsoft about purchasing a key (you can get a key separately from a CD). I don't know how much it is, but I think it is around $10-$20. Then again, if you inform them of your situation, maybe they'll have something that you can do to get the key out of the other guy's name, and then registered to your friend's name. Regardless, you'll have to contact Microsoft. We cannot help with this matter.
on TOP of all these, her laptop screen had just turned dark...grrrrrrr...
Is the laptop plugged into an external power source? If not, the "darkness" is to preserve power. If you want to change that, hold down the Fn
key (somewhere on the bottom-left side of the keyboard) and find the symbol that looks like a sun
with an up arrow and press it. That symbol will probably be located on the arrow keys or somewhere towards the top of the keyboard.
Edited by computerwiz12890, 31 August 2006 - 12:27 PM.