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OSA9.EXE error when I try to open a scanned doc


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#1
itchic

itchic

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:tazz: I have a scanner that saves docs to a shared locationonthe network - after I scan the doc I try to open and get the following error -
osa9.exe has generqated errors and will be closed by Windows. You willneed to restart the program
An error log is being created.

Word operates fine withthis exception - did not find a applicable Knowledge Base article. Does anyone have any suggestions other than a repairt of Office - if that would work???

Thx
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#2
Guest_usetobe_*

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What o/s are you running...?

if it's 2000 upgraded from 95 or 98 go here for applicable knowledge base


http://support.microsoft.com/kb/254864
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#3
itchic

itchic

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Oops!
Lesson learned - sometimes you have to watch your users repeat their every step leading up to their error - which I did not.....

It seems they were trying to open a TIF file using the outlook shortcut bar which would lead to an osa9.exe error........

File opens fine not using the Offcie Shortcut Bar.

Thank you for your response!

:tazz:
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