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Windows XP issue


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#1
pcdengineering

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We are having trouble with a new Dell 5150 (6 mos old) with P4 chip and Window XP Home.

10 crashes today mostly when running outlook (send/recieving).

Also tried to run Window defragment and it crashed (blue screen with error messages - had to unplug the power cord to shut down). Error message was suggesting to make sure BIOS cache and shadowing were disabled.

Let us know what to do next please!

Thanks,
Peter
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#2
Retired Tech

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If it is subject to warranty, you could return it for repair
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#3
pcdengineering

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It is out of warranty.
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#4
Guest_rushin1nd_*

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do you have xp cd to do repairs borrow one if you can


try this


have you tried cleaning your computer and defragmenting

heres a cleaner ..... http://www.ccleaner.com/


heres something you should do



clean your prefetch folder GO START...CLICK RUN...TYPE IN... prefetch ...CLICK OK..EDIT..SELECT ALL ..ON ANY BLUE FILE RIGHT CLICK THEN DELETE.............go to your tools menu at the top of your page select internet options delete cookies... delete files including offline put check mark click ok then close by clicking apply then ok.....go start..... all programs....accesseries...system tools....disk defragmenter.....just defragment ......

when your done that do this

go start rick on my computer and open it .....on c drive right click and click on properties select tools then click on check now make sure both boxes are checked then click start

if a black pop appears dont be alarmed you should see a flashing white bar ..type the letter y for yes hit enter reboot

let this proccess go through 5 stages

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

all of this will eliminate problems and fix some if your still having problems we will look at other options
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#5
pcdengineering

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I did everything up to just defragment ......

while defragmenting 1% the computer quit and the same error screen (blue background with white type) came up. Error screen says a thread crutial to system operation has unexpectedely exited or been terminated. Says to disable BIOS memory options such as caching or shadowing...
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#6
pcdengineering

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also I ran CHKDSK as you wanted (go start rick on my computer and open it .....on c drive right click and click on properties select tools then click on check now make sure both boxes are checked then click start).

It crashed on step 5 (free space check) and displayed blue screen with "Unknown Hard Error."
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#7
pcdengineering

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CLOSE THIS TICKET WE ARE RE-INSTALLING WINDOWS XP HOME>
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#8
emery

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CLOSE THIS TICKET WE ARE RE-INSTALLING WINDOWS XP HOME>


Be sure that you have a back up of all your important files when you're going to reinstall windows.
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