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#31
peterm

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G'day Pirate & Wannabe1
Thanks for the Log
Wannabe1 I am thinking an old foe KB891711
What do you think that we remove this and see what happens - your thoughts please.
Cheers
Peterm
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#32
wannabe1

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Yup, KB891711 could be part of the problem. So could KB918547. Let's try removing them one at a time...starting with KB891711. If no change, remove KB918547. Reboot after each removal.

There are also a couple of entries in the log that I don't recognize. It might not be a bad idea to post a log in the Malware Forum.

Edited by wannabe1, 11 September 2006 - 07:24 AM.

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#33
dchord44

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Yup, KB891711 could be part of the problem. So could KB918547. Let's try removing them one at a time...starting with KB891711. If no change, remove KB918547. Reboot after each removal.

[color=#3366FF]Just to be sure I understand you here. You want me to find a file (KB891711), rename it and reboot. Then, if I continue to get error messages, I should restore the file and do the same with KB918547 and wait to see if that has any effect.

[color=#990000]There are also a couple of entries in the log that I don't recognize. It might not be a bad idea to post a log in the Malware Forum.


[color=#3366FF] ????
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#34
peterm

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Ok go to Start>settings>control panel>add remove programs>Install uninstall tab. Scroll down till you see KB891711 highlight that one click on
add remove button. reboot.
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#35
dchord44

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Hey, Peterm ...

I did as you suggested -- removed KB891711 and rebooted. Then, I loaded Windows Explorer and did some browsing. I viewed perhaps a dozen files before I got the error message and the program terminated. I reloaded Win Explorer and read a few more files before getting the same familiar message.

I am assuming you will now suggest that I do the same with KB918547

Before I do, however, should I replace KB891711 -- and if so, where do I find it?

Thanks.


Pirate
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#36
peterm

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no leave it out and remove the other
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#37
dchord44

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Howdy, Peterm:

** KB891711 and KB918547 have been deleted, with a re-boot after each deletion.

** On my next venture into Windows Explorer, I was closing a file when I got the error message again:

Explorer

This program has performed an illegal operation and will be shut down.

If the problem persists, contct the program vendor.

Details:

EXPLORER caused an invalid page fault in
module <unknown> at 0000:008b32dc.
Registers:
EAX=00000000 CS=016f EIP=008b32dc EFLGS=00010202
EBX=00a0fa58 SS=0177 ESP=00a0fa08 EBP=00a0fa24
ECX=00920ff4 DS=0177 ESI=00008a7c FS=357f
EDX=00008a98 ES=0177 EDI=00a0fa0c GS=2e07
Bytes at CS:EIP:

Stack dump:
bff7363b 00000a24 0000001c 00000000 ffc6d157 8a56363f 00000177 00a0fa38 bff94407 2e078a7c 00002e07 00000000 bff719b8 00a08a76 00a0ff88 bff7186d
--

** Then, as soon as I hit the "close" button, I get another message saying:

An error has occurred with Internet Explorer. Internet Explorer will now close. If you continue to experience problems, please restart your computer.

-------------

** It should be noted that this second message has been appearing regularly, even when I have not been using Internet Explorer. Strange, huh?


Pirate
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#38
peterm

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Ok Please go to
Start>settings>control panel>add remove programs>install/uninstall
Find microsoft internet explorer 6. Highlight this and click on remove.
When you do this it should give you the option to repair IE6. If yes then choose repair. If you do not get that option then cancel and let me know what
message you got. I assume you are using IE6 to check open Internet explorer
go to help>about internet explorer.
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#39
dchord44

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Good morning!

I had a feeling you were going to suggest repairing IE6. I had already done that, even though IE6 usually isn't running when the Win Explorer messages occur.

But I'll do it again and let you know what, if anything, happens as a result.


Pirate
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#40
peterm

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Yeah I Know they are not linked but I have seen that error being related to IE6 (odd I know) The only difference is yours has UNKNOWN.
We may uninstall IE6 and reinstall.
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#41
dchord44

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Still getting the error message, even after IE6 repair.

By the way, it usually says "module <UNKNOWN>" but occasionally (yesterday, for example) I get this one: "EXPLORER caused an invalid page fault in module KERNEL32.DLL at 016f:bff9db61."

Pirate
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#42
peterm

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Have you removed any programs like Kazza or any other programs you can think of?
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#43
dchord44

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Not in quite a while (other than the ones you had me remove the other day).

I did have some difficulty not long ago with Adobe Reader. It wanted to apply an update but never was able to. Finally, I had to remove the existing program in order to install the new one.

So far as I know, I've never had a Kazza on this computer.
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#44
peterm

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Hi Pirate
things are not going as planned!
What do you think of this? have a read.
Shell

May be worth a shot nothing else I come up with works.
The idea behind this is we download the exe with the uninstall. Then we go and turn off all the non microsoft shells and see what happens. Still may have to take IE6 out to see what happens(later if this does not help)
Have we scanned you for a virus? in my sig there is a link for an online scan.
Cheers
Peterm

Edited by peterm, 16 September 2006 - 02:36 AM.

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#45
dchord44

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Hi, Peterm.

From reading the dialogue you referred me to I can see that this has to be the cause of my problem. The symptoms the poster described are 99.9% identical to the ones I've experienced (i.e., error message while trying to view "properties" or while attempting to shut down by clicking on the "x" ... also, references to an IE error while IE isn't running).

I'm encouraged now and will try to do as recommended. I know little about that particular area but I'll educate myself as much as possible before I run the program.

I will keep you advised, of course.


Pirate
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