[rhweiss]

My son's 3.5 year old Toshiba laptop slipped off his bed and it appears to have affected the sound, there is none now, but there was before. I am thinking that the sound card may be loose, but would not know where it is. I have replaced parts on my desktop (with directions), so feel that I do this, if I have guidance. Do you think this could be the issue? Where to from here? Thank you for any assistance you might give. Hilda

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Hi. can you please tell a couple of things.
1) What is the make and model of the laptop.
2)Did u rebot the laptop ?
I would apprecitae if you told us these details as it will help alot.
Thanks !

Looking forward to hearing your reply.

[computer_man]

Hi. can you please tell a couple of things.
1) What is the make and model of the laptop.
2)Did u rebot the laptop ?
I would apprecitae if you told us these details as it will help alot.
Thanks !

Looking forward to hearing your reply.

[rhweiss]

I'm sorry, I should have put that info in the original msg. It is a Toshiba Satelite 1905-S301 and it has been rebooted. I also did try to use headphones and an external set of speakers, no sound on either.

[computer_man]

ok can i ask you to go into your device manager under soundds,speech click the croos next to it to extend list please tell me is there any items with a yellow question mark ?

[rhweiss]

I am sorry that took so long, I am having trouble getting this site to load (using my desktop). Anyhow, once I figured out what you were asking, I did check Device Mgr and there are no question marks by any of the sound devices.

[computer_man]

is there any question marks at all ?

[rhweiss]

There are no question marks at all.

[computer_man]

ok i think if u can tell me the make and model of your sound card plz

[rhweiss]

Since I don't know which is the soundcard I will tell you all that is under that category: Audio Codecs, Crystal WDM Audio Codec, Legacy Audio Drivers, Legacy Video Capture Devices, Media Control Devices, Video Codecs.

[computer_man]

i am afraid you are going to have to get support from the toshiba team as this is an internel propblem and should really not be opened by a non-expert.


please do not be offended

[rhweiss]

Not offended, thank you.