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Sound no longer working on 3 Yr Old Toshiba Laptop


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#1
rhweiss

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My son's 3.5 year old Toshiba laptop slipped off his bed and it appears to have affected the sound, there is none now, but there was before. I am thinking that the sound card may be loose, but would not know where it is. I have replaced parts on my desktop (with directions), so feel that I do this, if I have guidance. Do you think this could be the issue? Where to from here? Thank you for any assistance you might give. Hilda
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#2
computer_man

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Hi. can you please tell a couple of things.
1) What is the make and model of the laptop.
2)Did u rebot the laptop ?
I would apprecitae if you told us these details as it will help alot.
Thanks !

Looking forward to hearing your reply. :whistling:
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#3
rhweiss

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I'm sorry, I should have put that info in the original msg. It is a Toshiba Satelite 1905-S301 and it has been rebooted. I also did try to use headphones and an external set of speakers, no sound on either.
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#4
computer_man

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ok can i ask you to go into your device manager under soundds,speech click the croos next to it to extend list please tell me is there any items with a yellow question mark ?
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#5
rhweiss

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I am sorry that took so long, I am having trouble getting this site to load (using my desktop). Anyhow, once I figured out what you were asking, I did check Device Mgr and there are no question marks by any of the sound devices.
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#6
computer_man

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is there any question marks at all ?
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#7
rhweiss

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There are no question marks at all.
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#8
computer_man

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ok i think if u can tell me the make and model of your sound card plz
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#9
rhweiss

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Since I don't know which is the soundcard I will tell you all that is under that category: Audio Codecs, Crystal WDM Audio Codec, Legacy Audio Drivers, Legacy Video Capture Devices, Media Control Devices, Video Codecs.
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#10
computer_man

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i am afraid you are going to have to get support from the toshiba team as this is an internel propblem and should really not be opened by a non-expert.


please do not be offended
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#11
rhweiss

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Not offended, thank you.
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