[greer519]

the computer was shut down and when I tried to start it back up it would only get to the first "window" page and no further. I can open the computer up in safe mode and safe mode with networking. I have run my yahoo virus scan and various numbers of spyware scans I even ran the ccleaner. Any ideas? Oh yeah and my yahoo virus protection will not stay turned on, I turn it on and within a minute it shuts itself off.

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Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum

[greer519]

SiS315 integrated is what it says for video adapter

[Retired Tech]

You need to click XP / GPU graphics drivers / SiS315

http://www.sis.com/download/

[greer519]

You need to click XP / GPU graphics drivers / SiS315

http://www.sis.com/download/

should I go ahead and download the driver then?

[Retired Tech]

Yes, download and install

[greer519]

ok I downloaded that, now I have a window open with all the new files/folder for the driver

[greer519]

Well with all the scans run, my computer is up and running normally once again. My yahoo antivirus and all are running. Thanks to the geeks to go staff the have once again saved my computer. Thank you so much!

[Retired Tech]

Thanks for the update