[btejada]

My stepson was downloading games over the weekend and now it appears I have the dreaded lop.com toolbar. I've already run AdAware, SpyBot S&D and now here is my HijackThis logfile. After reading various other posts, I have my suspicions about which of these entries are bad, but I need the experts to chime in and help me. Thank You very much!

Logfile of HijackThis v1.99.1
Scan saved at 8:55:42 PM, on 3/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Trend Micro\Internet Security\pccguide.exe
C:\Program Files\Trend Micro\Internet Security\PCClient.exe
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 600\Bin\HPOstr05.exe
C:\Program Files\Internet Explorer\iexplore.exe
D:\SpywareGuard\sgmain.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 600\bin\HPOVDX05.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
D:\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = ,
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.worldnet.att.net/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - D:\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [POLL ADMIN BIN COAL] C:\Documents and Settings\All Users\Application Data\WARN FRAG POLL ADMIN\greataxis.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - Startup: SpywareGuard.lnk = D:\SpywareGuard\sgmain.exe
O4 - Global Startup: HP OfficeJet Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet Series 600\Bin\HPOstr05.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: updater.lnk = C:\Program Files\SpyKiller\INUSE\wupdater.exe
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://online.excite.com/att/
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homes...ive/HS_live.cab
O16 - DPF: {10C9072D-2FF3-4AF8-882E-7974B1BF2729} (ChatCLientDownloadCtrl Class) - http://download.howu...wnload/ccdl.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {40289096-9F72-4A04-BCB3-E434ECDCEE33} (AppDLCtrl Class) - http://download.howu...nload/appdl.cab
O16 - DPF: {72C9EA8F-8965-40C2-ABAD-D460A5815F86} (hostCntrlIE Class) - http://vhost.oddcast...ostClientIE.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {DD3641E5-A9CF-11D1-9AA1-444553540000} (Surround Video V3.0 Control Object) - http://www.sunterra....svh/svideo3.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O20 - Winlogon Notify: f3dsl - lsd_f3.dll (file missing)
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe

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Welcome btejada to Geeks to Go!

I'm having a look at your log now. I will post back soon.

[g2i2r4]

Welcome btejada to Geeks to Go!

I'm having a look at your log now. I will post back soon.

[g2i2r4]

I recommend you print this advice. In safe mode you will not have this page available.

Download CleanUp!.
Don't run the program, we'll do that later.

***

I recommend you to get ride of spykiller.

Go to ‘config’
Go to ‘misc tools’
Press the button ‘open uninstall manager’
In the list find:
SpyKiller
Press ‘delete this item’.
Press ‘back’

***

Open HijackThis
Go to ‘config’
Go to ‘misc tools’
Press ‘open process manager’
Select the process, press ‘kill process’ (and repeat this if necessary):
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
D:\SpywareGuard\sgmain.exe
press ‘back’ and 'scan'.

as you can see I'm disabling SpywareGuard. That doesn't mean it's bad, but it will stand in the way of us fixing the malware. It will turn back on once you reboot the computer.

***

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = ,

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com

O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l

O4 - HKLM\..\Run: [POLL ADMIN BIN COAL] C:\Documents and Settings\All Users\Application Data\WARN FRAG POLL ADMIN\greataxis.exe

O4 - Global Startup: updater.lnk = C:\Program Files\SpyKiller\INUSE\wupdater.exe

O16 - DPF: {72C9EA8F-8965-40C2-ABAD-D460A5815F86} (hostCntrlIE Class) - http://vhost.oddcast...ostClientIE.cab

O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -

O20 - Winlogon Notify: f3dsl - lsd_f3.dll (file missing)

****Restart the computer.
*as soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
*Use the arrow keys to select the Safe mode menu item
*press Enter.
***

We need to make sure all hidden files are showing so please:* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
***

Delete the following files:

C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
Installed with Verizon DSL accounts. IP Insight is a Quality of Service monitor and diagnostic tool that isn't required - see here for more information. This one constantly "phones home" and wastes resource.

Delete the following folders:

C:\Documents and Settings\All Users\Application Data\WARN FRAG POLL ADMIN\

C:\Program Files\SpyKiller\
false positives work as goad to purchase; uses inadequate scanning/detection scheme

***

Find and doubleclick the file cleanup312.exe.

Go to option
Select ‘custom’
Put a check to:* Cookies
* Prefetch
* Temp
* All users.
Press 'cleanup!'

Once it's done, log off and log on again. This will remove files that were in use during the scan. Reboot your computer to normal mode.

***

Please do an online scan, 2 would be better,

Trend Micro Housecall
Panda online scan

Make sure that you choose "fix" or "clean".

***

Reboot your computer once more.

***

Open HijackThis.
Go to ‘config’
Go to ‘misc tools’
Press the button ‘open uninstall manager’
Press the button 'save log'.
Press ‘back’
Than press ‘scan’

***

Make a new log using HijackThis.

***

Download:
this file

Unizp the file to your desktop.
Doubleclick the file jobs.bat. Place the content of the textfile jobs.txt it creates here in your answer to this post.
Also post a fresh HijackThis log, and the uninstall log.

Edited by g2i2r4, 24 March 2005 - 06:50 AM.

[btejada]

Thanks for the guidance. I actually got the problem fixed from a post to another forum, but you included some advice here that was not previously supplied. I know I had wondered about that WARN FRAG POLL ADMIN file previously but couldn't seem to find any information about it with a Google search. I will double check some of these steps when I get home from work today and post a followup log.

Thanks!

[g2i2r4]

I would like to state it is not advisable to get help at two different fora. But seeing you seem to have most of the issues under control, I look forward to your info.

[g2i2r4]

No reply was posted for two weeks.

This topic is now closed. If you are the topicowner and still need assistance, please send me a PM.