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IE error: 0xc0000005

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Whenever a client tries opening windows explorer, she gets the error: 0xc0000005.

I read somewhere that this would be due to the short cut association to IE on the desktop...is this right, or is it something more complex?


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    Tech Staff

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Hello Leehaa...

My first thought would be malware of some sort. To rule that out, please go to the Malware Forum and follow the instructions found there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post a hijackthis log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. DO NOT REPLY TO OR BUMP YOUR OWN LOG. If it shows a reply it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

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