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#1
alexriddell

alexriddell

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how do i remove this please ive been trying for a week
without any luck.
thank you
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#2
Trevuren

Trevuren

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Hi alexriddell and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

Download and run the following HijackThis autoinstall program from Here . Please choose the default location of C:\Program Files\ as the destination. You will be prompted to create a shortcut on your desktop. ACCEPT. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!
  • Run HijackThis
  • Click SCAN and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')
  • POST the log into this thread using 'Add Reply' (Ctrl-V to 'paste')

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

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#3
alexriddell

alexriddell

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Logfile of HijackThis v1.99.1
Scan saved at 23:56:06, on 08/08/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\inKline Global\PC Booster\pcbooster.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\AOL\Active Security Monitor\ASMonitor.exe
C:\Program Files\TrojanHunter 4.6\THGuard.exe
C:\Program Files\Ares\Ares.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\alex.MOBILE.000\Desktop\avirus\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = \SOFTWARE\Microsoft\Internet Explorer\Search
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [PC Booster] C:\Program Files\inKline Global\PC Booster\pcbooster.exe
O4 - HKLM\..\Run: [Tau Monitor] C:\Documents and Settings\alex.MOBILE.000\Desktop\avirus\Taumon.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [ASM] "C:\Program Files\AOL\Active Security Monitor\ASMonitor.exe" HIDEMAIN
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.6\THGuard.exe"
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowso...nSSWebAgent.CAB
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefend...can8/oscan8.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safe...wlscbase969.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1147276378359
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zone...canner37360.cab
O16 - DPF: {8EB3FF4E-86A1-4717-884D-7BA2D38272CB} - http://support.f-sec...m/ols/fscax.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www1.pcpitstop.com/mhLbl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...519/mcfscan.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop...irus/PitPav.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: ptssvc - Unknown owner - C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe (file missing)
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
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#4
Trevuren

Trevuren

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Please provide a list of uninstallable programs.

To Provide a List of Installed Programs
  • Run HijackThis.
  • Click Config>>Miscellaneous Tools>>Open Uninstall Manager>>Save List
  • Save list to Desktop
  • Copy the Notepad list and Paste it into this thread.

Trevuren
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#5
alexriddell

alexriddell

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Acer eManager
Acoustica MP3 To Wave Converter PLUS
Active Security Monitor 1.0.0.291
Ad-Aware SE Personal
Adobe Acrobat 5.0
Adobe Download Manager 2.0 (Remove Only)
Adobe Reader 7.0.8
Agere Systems AC'97 Modem
Agnitum Tauscan 1.6
All4 CD to MP3 Maker
Ares 1.9.0
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Atomic Clock Sync
AVG Free Edition
Belarc Advisor 7.0
broadband medic
Bug Doctor 3.0.3.2
Canon ScanGear Toolbox 3.0
CCleaner (remove only)
CP2101 USB to UART Bridge Controller Driver Set
DivX Player
DVD Decrypter (Remove Only)
DVDInfoPro
DVDXCopy 1.5.2 b636 (remove only)
EPSON Attach To Email
EPSON Easy Photo Print
EPSON File Manager
EPSON PhotoQuicker3.5
EPSON PRINT Image Framer Tool
EPSON Printer Software
EPSON Scan Assistant
EVEREST Home Edition v1.10
ffdshow
FrostWire
Gadwin PrintScreen
Google Earth
Google Gmail Notifier
Google Toolbar for Internet Explorer
GX20 COM-Handset Manager
HijackThis 1.99.1
ICM 532
Image Resizer Powertoy for Windows XP
Innovatools Add/Remove Plus! 5.0
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_06
K-Lite Codec Pack 2.72 Full
Launch Manager
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Mozilla Firefox (1.5.0.6)
MRU-Blaster v1.5 (Database 3/28/2004)
MSConfig CleanUp 1.2
MSN Messenger 7.5
MWSnap 3
Nero 6 Enterprise Edition
NeroVision Express 3 SE
NTI Backup NOW! 3
NTI CD & DVD-Maker Gold
Paltalk Messenger
PC Booster
PCPitstop Panda AntiVirus Scan (remove only)
Picasa 2
PIF DESIGNER
PM500 User's Guide
PowerDVD
Real Alternative 1.23
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver
Registrar Registry Manager 4.04
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
SHARP GSM GPRS Wizard Ver2.0.0
Spybot - Search & Destroy 1.4
SpywareBlaster v3.4
StartUp Manager
Synaptics Pointing Device Driver
Trend Micro Anti-Spyware
TrojanHunter 4.6
TuneUp Utilities 2003
Tweak UI
Tweakui Powertoy for Windows XP
Uninstall Startup Inspector
Update for Windows XP (KB916595)
VideoLAN VLC media player 0.8.4a
Winamp (remove only)
Windows Live Safety Scanner
Windows Media Format Runtime
Windows Media Player 10
WinRAR archiver
WinZip
Yahoo! Messenger with BT Communicator
ZoneAlarm
  • 0

#6
Trevuren

Trevuren

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So far we are drawing ablan unfortunately. On another note, I see that you are running some very good protection programs. However, I must bring the folllowing to you attention:

So far you are running Anti-Spyware Programs in the background to try and prevent Spyware from being installed on your system. This is a good thing. However, when you run more than one of these programs at a time, it can have negative consequences. The programs can end up preventing each other from removing negative changes. (One program attempts, through its shields/guards, to remove an infection while the other,also doing its job, is preventing the registry entry from being changed). So instead of preventing an infection you can become infected. The same applies when we ask you to make changes by deleting entries though HijackThis. These guards prevent the necessary changes from occurring. So never have more than one AntiSpyware Program 's Shield/Guards running at any given time and make sure that they are disabled when making changes through HijackThis.

Tau Monitor
Pest Patrol
Trojan Hunter
Spyware Doctor


Now Tau Monitor and Trojan Hunter are both anti trojans. You should really only have ONE running in the background at any given time.

Pest Patrol and Spyware Doctor both have/guards/Shields. One active would be more than adequate.

In conclusion, 1 Antivirus, 1 anti-trojan and 1 antimalware are more than sufficient and anything moe would be considered a negative instead of a positive. Your choice as to which ones you want to have running all the time.

A lot of people and more than satisfied with running 1 AV and EwidoGuard and do not run into any problems.

=================================================

There is a file in your log of which I am unsure. For that reason, I need you to submit it to Jotti's for analysis.

1. Click HERE to get to Jotti's site.

2. At the top of the Jotti window, use the Browse button to locate the following file on your system:

C:\Program Files\AOL\Active Security Monitor\ASMonitor.exe

3. Once you have located the file, click SUBMIT and the content of the file will be uploaded by the site and analysed.

4. Please provide me with the results of the analysis.

Regards,

Trevuren

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#7
Trevuren

Trevuren

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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