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Malware removal & connection


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#1
Ceinwen

Ceinwen

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  • Member
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Hello,
(I have to warn you that I'm pretty computer illiterate. Sorry.)

Last night, the computer was fine. Then our antivirus removed some malware from the registry key - and then it all collapsed... It takes a huge amount of time to log in, the internet is dead, firewall and various other things have been disabled, etc. We get the message 'network cable unplugged,' and we have a huge amount of error messages and warnings in events - e.g., today's ERRORS include but are not limited to 7022, 7023, 7024, 11, 7000, 7009, 7016, 21, 4, 2511, 23, 55, etc., most of these occurring over and over again...

Also, WSAStartup won't start, and although the computer's on a network, the others aren't affected but cannot be accessed through this one.

I'm really quite stressed now! Any help would be greatly appreciated!
Cheers,
Ceinwen

Edited by Ceinwen, 09 September 2006 - 03:27 AM.

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#2
Facedown98

Facedown98

    Trusted Tech

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Hi. Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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