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MediaMax caused problems


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#1
trapsmv15

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I, unknowingly, placed a MediaMax CD into my computer and problems arose immediately. I, and your kind colleague Metallica, have tested my computer on here and believe I have removed all of the Sony software. Metallica's next suggestion is to re-install my drive's driver. Any help is greatly appreciated.

Here is our previous thread, so you can see what we've been working through:
http://www.geekstogo...howtopic=128924
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#2
austin_o

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Go to my computer, right click properties, hardware tab, device manager. Look for the cd drive and right click on it, select update driver.
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#3
trapsmv15

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Hardware Update Wizard:

Can Windows connect to Windows Update to search for software?

- Yes, this time only.
- Yes, now and every time I connect a device.
- No, not this time.



Which should I choose?
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#4
austin_o

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Yes, this time only will work just fine.
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#5
trapsmv15

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"The wizard could not find a better match for your hardware than the software you currently have installed."

To keep the current software, click Finish.
To search again in another location, click Back.
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#6
austin_o

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You could right click, un-install the device. Then REBOOT and let windows detect the device and install the driver.
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#7
trapsmv15

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Great. I will do that and re-post. Thanks.
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#8
trapsmv15

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Did as you said, and the CD distortion problems remain. Should I refer back to the Malware forum?
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#9
austin_o

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Yea, maybe. Was the drive working ok before you installed that malicious software? Does it show up in "my computer"?
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#10
trapsmv15

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I thought we cleaned it all out - but yes. I know it was that software. The drive never gave me problems. Does the drive(?) show up in My Computer? Yes it does.
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#11
austin_o

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Then I would go back to malware with a fresh hijack this log, and refer to this thread for what you did to update the driver.
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#12
trapsmv15

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OK. Thank you very much for your help.
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