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I have gone through all the steps to remove winantiviruspro...


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#1
aaronep

aaronep

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Dear Mr. or Mrs. Technical Expert,

Thank you very much for your kind help. My computer was besieged with winantiviruspro today and I was lucky to chance upon your web site with the detailed step-by-step instructions for removing malware of all kinds. I have now gone through all the steps save one: I could not download the TrendHousecall program, as it caused an error each time and forced Internet Explorer to close. I tried your suggested alternative, Panda, and this did indeed find 11 (as I recall) spyware files, but it would not remove them for me unless I pay 12 dollars for their program, and I am unable to do this at the moment, having just cancelled my credit card after naively giving my credit card number to the winantiviruspro company. The various programs seem to have eliminated winantiviruspro entirely (as far as I can tell, but who knows if something remains hidden somewhere nonetheless), as well as all sorts of spyware files that alarmed me, since I had no idea they existed on my computer. My only worry now is the files discovered by Panda that I was unable to eliminate due to my lack of a credit card as of today. I am including the HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 19:19:22, on 09.09.2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Programme\Synaptics\SynTP\SynTPLpr.exe
C:\Programme\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Programme\CA\eTrust Internet Security Suite\caissdt.exe
C:\Programme\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Programme\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\Programme\ewido anti-spyware 4.0\ewido.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Programme\TrojanHunter 4.6\THGuard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Wanadoo\EspaceWanadoo.exe
C:\Programme\ewido anti-spyware 4.0\guard.exe
C:\Programme\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\FTRTSVC.exe
C:\Programme\Sony\MD Simple Burner\NetMDSB.exe
C:\Programme\SAGEM\SAGEM [email protected] 800-840\dslmon.exe
C:\PROGRA~1\Wanadoo\ComComp.exe
C:\Programme\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Programme\Microsoft Office\Office\1031\OLFSNT40.EXE
C:\PROGRA~1\Wanadoo\Toaster.exe
C:\PROGRA~1\Wanadoo\Inactivity.exe
C:\PROGRA~1\Wanadoo\PollingModule.exe
C:\WINDOWS\System32\ALERTM~1\ALERTM~1.EXE
C:\Programme\Gemeinsame Dateien\Sony Shared\AVLib\SSScsiSV.exe
C:\PROGRA~1\Wanadoo\Watch.exe
C:\Programme\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Dokumente und Einstellungen\User\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.fr/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Wanadoo
R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\PROGRA~1\Wanadoo\SEARCH~1.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Programme\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programme\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [WOOWATCH] C:\PROGRA~1\Wanadoo\Watch.exe
O4 - HKLM\..\Run: [CaISSDT] "C:\Programme\CA\eTrust Internet Security Suite\caissdt.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Programme\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Programme\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Programme\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [THGuard] "C:\Programme\TrojanHunter 4.6\THGuard.exe"
O4 - HKCU\..\Run: [WOOKIT] C:\PROGRA~1\Wanadoo\GestMaj.exe EspaceWanadoo.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Programme\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: DSLMON.lnk = C:\Programme\SAGEM\SAGEM [email protected] 800-840\dslmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programme\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition-Anschluss.lnk = C:\Programme\Microsoft Office\Office\1031\OLFSNT40.EXE
O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra button: Wanadoo - {1462651F-F4BA-4C76-A001-C4284D0FE16E} - http://www.wanadoo.fr (file missing) (HKCU)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1157821500706
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{165B90AA-DBC3-44C3-AE86-2B637C7C2B80}: NameServer = 80.10.246.1 80.10.246.132
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Programme\ewido anti-spyware 4.0\guard.exe
O23 - Service: France Telecom Routing Table Service (FTRTSVC) - France Telecom - C:\WINDOWS\System32\FTRTSVC.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: MD Simple Burner Service (NetMDSB) - Sony Corporation - C:\Programme\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Programme\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe


Thank you again for your help - I appreciate this very much!

Sincerely,
Aaron
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