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need help!


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#1
scubasteve

scubasteve

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cannot access start menu or my computer icons. Dr watson error appears instead and my computer freezes. Also Ctrl+alt+del window appears when requested but it is incomplete, missing the top of the window containing the close box and options menu. The only program that works is internet explorer, but not really, I think I have an about blank virus, also when using internet explorer an error pops up and shuts down. The only way to even acces this web site or any web site was too drag the error box out of view and ignore it. please help
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#2
coachwife6

coachwife6

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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