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i cant open anything i download


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bbsinglemum

bbsinglemum

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Hi.....
I am not great at computers but will explain as best i can.
Whenever i download anything, it seems to download ok, but then when i try to go into it , it won't open and comes up "........has encountered a problem and needs to close, we apologise for any inconvenience".
I have run spyware scans and spybot etc and they keep coming up clean and im not sure what to do next.
Any help would be appreciated.
Thanks
:whistling:
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