[KristanP]

My computer reboots constantly! I can't get to start in safe mode, nor will it go from the last known good set-up. Nothing works.

It appears to scroll through some drivers, I see a flash of a blue screen of death (though not enough to read) and then it reboots. Lather, rinse, repeat.

It is a factory installation of XP, and I do not have a boot CD.

I did uninstall Norton Firewall in preparation for installing free firewall software from my ISP, but that was a few days ago. The machine has been turned off until this morning.

I have data back-ups for most of the contents of the hard drive but there are a few critical items that I need that are on that machine.

Thanks in advance for your help!

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Is that all the info you got? Try contacting the company who made your machine.

Edited by HPDV8315LOVER, 13 September 2006 - 02:20 PM.

[HPDV8315LOVER]

Is that all the info you got? Try contacting the company who made your machine.

Edited by HPDV8315LOVER, 13 September 2006 - 02:20 PM.

[KristanP]

It's an HP. I will check.

[dsenette]

what make and model computer is it? if you didn't get recovery disks it's probably got a recovery partition (usually accessable by pressing shift f10 during boot)...some of these recovery partitions will give you an option to do a non destructive repair...which will just fix windows and the system files...others only offer a destructive repair...which will wipe the drive back to the way it was when you bought it..

is the "important" stuff that you don't have backups of...data or programs?

[KristanP]

It's an hp pavillion 771 n.

I will try shift f10. It's data that I don't have backed up. A couple of reports I can't recreate in Quickbooks.

[dsenette]

if you want to be on the safe side...you could pull the hard drive out of the nonworking computer and hook it up as a slave in a working one and pull the data off of it to back it up...then do the recovery

[KristanP]

Good suggestion. Thanks!