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win. expl. freezes


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#1
jimrich

jimrich

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hi,
using win xp, home, sp2
lately when i click on Ctrl-Alt-Del to end a frozen task in windows and click 'task manager' in the security panel, the screen just goes blank (yet still light up) and nothing can be done from the keyboard. even the computer on/off switch won't work! i have to unplug the computer and plug back in, then start again from scratch. so please help me re configure windows explorer or whatever else is causing the blank/inoperative screen after clicking 'task manager' in 'windows security'.
thanks
jim
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#2
Retired Tech

Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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