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Trouble with BT Yahoo Broadband


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#1
Robwat

Robwat

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Please help for the last week my connection to BT Yahoo Broadband is being disrupted.
I can connect to the internet no problem and my mail is received into BT Yahoo mail and I can generally access one other web address before the problems start. My connection states that I am connected but all web pages state that there has been an error and cannot connect,” the page cannot be displayed” in the content section and Cannot find server on the blue bar at the top.
I cannot download antispyware updates and outlook express says that I am not connected and therefore cannot retrieve mail.
BT broadband have been no help at all stating that there is not a problem with the line
This is my 4th attempt at accessing this site today, it lets me log in and then is unavailable, twice I have previewed post and it the connection has gone, 3rd time lucky!
I have attached my log for hijack this.
Logfile of HijackThis v1.99.1
Scan saved at 19:09:51, on 14/09/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\BROADB~1\SMARTB~1\BTHelpNotifier.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0R2.EXE
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
C:\Program Files\camtool\VideoMonitor\CamTool.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Broadband Desktop Help\bin\mpbtn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Sue Watson\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell...gen/default.htm
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BROADB~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [xwiz] barint.exe
O4 - HKLM\..\Run: [Brong32] xxtoolbar.exe
O4 - HKLM\..\Run: [EPSON Stylus C86 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0R2.EXE /P23 "EPSON Stylus C86 Series" /O6 "USB001" /M "Stylus C86"
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [sysmon12] atl_helper.exe
O4 - HKCU\..\Run: [browsebar] jopplerg.exe
O4 - HKCU\..\Run: [dePloy] MONITER.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_5 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Broadband Desktop Help.lnk = C:\Program Files\Broadband Desktop Help\bin\matcli.exe
O4 - Global Startup: camtool.lnk = C:\Program Files\camtool\VideoMonitor\CamTool.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search with Freeserve - res://C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll/VSearch.htm
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Homepage - {5AA06501-68FA-4989-B5EB-0F43DBC1A053} - http://bt.yahoo.com (file missing) (HKCU)
O9 - Extra button: BT - {B3146DBC-02AB-4DDA-B1DF-48458A7C1F16} - http://www.bt.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://us.dl1.yimg.c..._1/yregucfg.cab
O16 - DPF: {1DA3C4AB-E6B6-47A6-B0F3-1BD81524B51B} (ActiveWorldsDownload Control) - http://www.activewor...ldsDownload.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - http://us.dl1.yimg.c...nst_current.cab
O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - http://update.videoe...ggPublisher.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.co...ad/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1143379256823
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.t...ivex/hcImpl.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.co...._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.cyberpatr...line/isetup.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivi...n/ravonline.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - http://www.cyberpatr...nline/setup.exe
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://downloads.bro...tivePreQual.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.g...zylomloader.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo....plorer1_9us.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.co...aploader_v6.cab
O16 - DPF: {F04F4F32-6457-401A-8169-D2773DDFF930} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.c...ropper1_3uk.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\SYSTEM32\YPCSER~1.EXE

Lets hope I can connect for long enough so that I can view a reply although I may try and access this from another computer, am I able to post my logs etc from ano
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#2
pip22

pip22

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1.Are any of the lights blinking (flashing) on the modem/router when your connection is lost, and if so which lights are they (the letters or name against the flashing light (s)?

2. Was the modem/router supplied by BT Yahoo, and if so which model is it?
I ask because the free one they gave me (BT Voyager 205) was constantly losing the DSL connection (DSL light blinking on-off) especially when it got hot. They supplied me with another one but that behaved the same (no surprise there).

Out of frustration I bought my own modem-router because I wanted wireless so a good excuse to pick my own instead of their cheapo free one. Best move I ever made. Doesn't get half as hot as the BT one even though I never turn it off, and the DSL connection is rock solid now. The free BT one got so hot after an hour you could barely keep your hand on it -- I'm convinced that was causing the connection to drop but I was in no mood to argue the point with BT so I bought my own.

Edited by pip22, 14 September 2006 - 02:29 PM.

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#3
Robwat

Robwat

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the lights are a constant green, no flashing even when the connection is lost.
The modem is a speedtouch 330 and doesnt get hot
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#4
Neil Jones

Neil Jones

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USB modems are awful, stroppy little beasts that should never have been invented. They are literally more trouble than they are worth. Borrow a router from a friend for a few days, configure it with your details and see if the issues clear up. If not, its usually a line issue, if so dump the Speedtouch :whistling:
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#5
Robwat

Robwat

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:whistling: I unistalled my router and borrowed a friend's router but couldn't get it to connect properly. I reinstalled mine and lo and behold all seems to be fine, not sure what is going on or how long it will last but thanks
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