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Help an iTunes newb in need


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#1
aznjockboiX

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Yesterday, I updated my iTunes software from 6.0.5 to verison 7. After I installed the music player, and opened it, it started to do something like take out pauses between each song. I believe it was called indexing or something of that sort. It worked for the whole afternoon. I closed the application, and went to sleep.

However, today when I turned the computer on, I tried clicking the iTunes button on my Start menu. However, the Microsoft error message of "iTunes has encountered an error, it needs to close" popped up, and no matter how many times I clicked the iTunes icon, the same message would pop up.

After a while, I gave up on iTunes 7 even though I loved the graphical user interface. I located a copy of iTunes 6.0.5 on the internet, and downloaded/installed it.

Once I opened the application, though, it gave me a error message stating that "The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes." I deduced that this must be beacuse of the indexing of that sort.

I am at a loss, so I am turning to Geeks to Go. :whistling: :blink:

Thank you for your help in advance, I eagerly await your reply.


p.s. I probably cannot live without iTunes, I own a iPod video and the only way to transfer songs is with iTunes. Any help is appreciated greatly, even if it won't work. Thanks!
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#2
Facedown98

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Hi. Have you tried running a System Restoration to some time before installing the new version? If not... Click on Start -> All Programs -> Accessories -> System Tools -> System Restore. A new window will appear. Make sure that "restore my computer to an earlier time" has a bullet point next to it, and click next. You will now see a calendar. I want you to go back to yesterday. When you click on the day, you will see a list of times. Pick the one that best suits you. Click on next. You will now see a confirmation screen. Confirm that the date and time are correctly set, and click on finish. Your computer will now restart. Just before resetting, you will see a progress meter, showing you the restoration process. It may take a few minutes, so be patient. The computer will then restart, and with any luck, when you login, you will be back to normal. Good luck to you.
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#3
aznjockboiX

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Sorry, I cannot. My system freezed after startup, every time --even with force restart--, and I am only able to reply to the post because there is a little gap before loading of desktop and the freezing period. When I am able to restore to an even earlier period, I will contact you using another computer.


Thanks for your prompt reply. :]
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#4
aznjockboiX

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I have system restored to an even earlier period, and this has helped greatly. However, when I open iTunes, it says that "iTunes cannot run because some of its required files are missing. Please re-install iTunes."


What should I do at this point?

Should I just locate my old copy of iTunes and install it?

Thanks.
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#5
Facedown98

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Give it a shot. If it foesn't work, just restore again. Also, I'm not sure if it does, but if you are given the option to "repair the software" use that.
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#6
aznjockboiX

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Bleh. Now my computer is screwed. I think I did something wrong...

Now, when I turn on the computer, everything loads fine--ex: the start bar, desktop items-- but when I click on something, nothing happens. Also, there are rare occasions when the whole computer freezes and turns itself off, and even rarer occasions in which everthing works...

Could this be a virus?

I don't want to but a new computer unless I know my computer is truly broken...

Edited by aznjockboiX, 18 September 2006 - 05:55 PM.

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#7
Facedown98

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I don't think it's a virus, but we should check anyway.

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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#8
aznjockboiX

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A copy of my malware post is http://www.geekstogo...howtopic=130998 .

Thanks for your help, stomknight. :]

aznjockboiX

Edited by aznjockboiX, 18 September 2006 - 06:27 PM.

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#9
Facedown98

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Sure thing. At this point, please wait for one of our Malware Specialists to assist you. If you do not hear back in three days, please visit "the waiting room" and give us a reminder. :whistling:
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