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disk acess: sense operation failed

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  • PipPip
  • 29 posts
Hi my friend said his pc crashed. He tried to reformat it using the system recovery cd's his comp came with but it doesnt work. When his pc is turned on there is a error message stating something about an error with the operating system during the black boot-up screen.

So we insert the system recov. cd. The p.c. starts up and prompts us if we want to delete everything on the hard drives and partition them as well as restore them to thier factory defaults. We accept and the on screen prompts until the process begins. After about 30 seconds into it the operation fails with this error ''Disk access: sense operation failed'' then it follows with something like ''your computer may not function properly''.

I'll describe the screen

VAIO System Recovery Utility
Implenting Recovery

Factory Default Settings Recovery

Factory Process is:

*Partioning - completeted
*Restore Drive C - error CD #1
*Restore Drive D -
*Finalizing Process -

I really dont know what to do or how to help. Its a SONY VAIO and he says its about seven years old. If anyone can help we'd really appreciate it.
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  • Technician
  • 1,645 posts
It sounds like there could be a problem with the hard drive. If you know the make of the disk, I would suggest getting the diagnostic program from the maker of the disk and test it. You should be able to determine the disk by going into the setup menu and looking at the IDE devices.

You may need to replace the disk.
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