So we insert the system recov. cd. The p.c. starts up and prompts us if we want to delete everything on the hard drives and partition them as well as restore them to thier factory defaults. We accept and the on screen prompts until the process begins. After about 30 seconds into it the operation fails with this error ''Disk access: sense operation failed'' then it follows with something like ''your computer may not function properly''.
I'll describe the screen
VAIO System Recovery Utility
Recovery
Implenting Recovery
Factory Default Settings Recovery
Factory Process is:
*Partioning - completeted
*Restore Drive C - error CD #1
*Restore Drive D -
*Finalizing Process -
I really dont know what to do or how to help. Its a SONY VAIO and he says its about seven years old. If anyone can help we'd really appreciate it.