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My computer has been doing this for a few weeks, but it's recently gotten a bit worse.
Randomly, at anytime, it'll restart. I've tried seeing if it happens when I'm doing something specific, but there doesn't really seem to be anything. It's just anytime, whenever it feels like it Oo.
Though it seems to be okay when I use the internet, occasionally it will still restart during anything.

Now, I'm kind of questioning whether it's a virus, but that brings us to a whole nother problem! x.x

You see, we sent our computer in to a guy that a lady at my work knows, who we bought a video card from, and he installed it, ever since we got it back, Norton has done nothing but give us errors. One time though, it told me to uninstall and re-install it, and I did. But now, when my computer starts up, it keeps telling me that I need to do the liveupdate, but I've done it, three times. It also tells me I have to do a full system scan, but that brings us to problem number one, it always seems to restart during the full system scan.

Anyone have any ideas on what I should do?

Please and thankyou!

(it's kind of late, so please excuse any typos)
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Do you have any other anti-virus programs on the PC? Unlike anti-spyware programs, anti-virus programs don't play nicely together on the same PC.
I've been seeing a lot of criticism of Norton lately on the forums as a resource hog. I dumped Norton several years ago when I got tired of problems with my subscription. I had to reinstall Norton and after that it insisted that my subscription had run out even thought I'd renewed recently. So I went to AVG, a free anti-virus program. AVG doesn't score as well against malware as some of the top programs, but it's done OK for me.
If you decide you want to try AVG, first download AVG to your desktop but do not install it. Then uninstall Norton completely. Restart the PC, look around for Norton programs still hanging around. Once you've gotten it off your PC as well as you can, install AVG and get new definitions. AVG will install a colorful squarish-shaped icon in your systray (lower right hand corner of screen) which turns gray after about 3 days as a reminder to get new updates. Unless you set it up to get updates automatically.
Are you running a firewall? Zone Alarm is a free firewall which works better than XP's firewall because it monitors outgoing traffic. XP doesn't.
If you really think you've got a virus you should post at the Security section, where they'll give you specific directions.
However, random shutdowns without any Windows bluescreens or other signs of trouble are often power supply problems.
How old is the PC? What kind? Have you added any power-hungry components, such as a high-end video card? Do you know how to get into your BIOS and check your voltages? You'll see plenty of power supply threads over the last few weeks or months if you want more details on what sorts of problems people ask and how to diagnose the symptoms.
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I'll try downloading AVG. Yeah, I got the subscription thing too, and now the Windows Security Center is telling me that Norton is out of date -.-;
We don't have any other Anti-Virus programs, I know that two don't work good and cause more bad than good.

All we have for the Firewall is the Windows one, so I'll get that too.

Ahh, yes, the video card! We -just- got one installed, and I did notice that after we got it the restarts were more frequent. I don't know how to check the voltages. Hmm, I'll go search the forum for those threads.
Also, the computer is.. hmm.. 2 years old? Yeah that sounds about right.

Thanks so much, you've been more help than all the computer techs we talked to XD
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    The Leather Lady

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Shut off the auto restart in the control panel> system>advanced> start up> settings
If your computer shuts down, write down the exact error message and post it here. Also, have a look in your event logs (admin tools) for any messages corresponding to the time of the last interruption.

I don't think Norton is the problem here, btw.
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This time when it restarted, I got a blue screen, and I jotted down a few things.


Technical Information:
***STOP: 0x00000019 (0x00000020, 0xE381DC10, 0xE381DD18, 0x0C210268)

And then when I logged in I got this pop up (this always come up after restarts).

The system has recovered from a serious error.

A log of this error has been created
Please tell Microsoft about this problem etc.

To see what data this error report contains, <click here>

Error Signature:
BCCode : 19 BCP1 : 00000020 BCP2 : E381DC10 BCP3 : E381DD18
BCP4 : 0C210268 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

To view technical information about the error report, <click here>

The Following Files will be included in this error report:

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    The Leather Lady

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Have you recently installed any new hardware? Like a cd or dvd drive? How much and what kind of memory config do you have? I'm moving this to hardware for the experts there to review.

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The only thing that's been installed recently is a graphics card.

I don't know what memory config we have x.x
Any way I can check it?
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Yeah, still having problems.

Many many problems.

and I think it's a virus.
Now AVG antivirus is getting errors and wont work.
Mozilla will randomly close.
lots of random errors..

And now this file has popped up on my desktop, and it seems to have come from java (which, now ehn I try to use, the browser will close ><)

File name: hs_err_pid748.log

File contents:

# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2ab69266, pid=748, tid=3956
# Java VM: Java HotSpot™ Client VM (1.5.0_06-b05 mixed mode, sharing)
# Problematic frame:
# C 0x2ab69266

--------------- T H R E A D ---------------

Current thread (0x023e0678): VMThread [id=3956]

siginfo: ExceptionCode=0xc0000005, writing address 0x2ab69200

EAX=0x2ab69200, EBX=0x2b408124, ECX=0x2b407c58, EDX=0x6d7a067c
ESP=0x063ff8d8, EBP=0xdaff7cec, ESI=0x2b408080, EDI=0x075e6a00
EIP=0x2ab69266, EFLAGS=0x00010216

Top of Stack: (sp=0x063ff8d8)
0x063ff8d8: 6d76429e 2b408200 075e6a00 6d7641db
0x063ff8e8: 2b408200 2b408080 06274cbf 00000080
0x063ff8f8: 2b407e00 2b407ef0 2b408000 063ff930
0x063ff908: 6d6b0a68 2b408000 00000080 02372648
0x063ff918: 06274cc0 001667ea 2b408200 0611ac80
0x063ff928: 2b408000 063ff9d0 063ff98c 6d6aff48
0x063ff938: 2b408000 00000080 02372640 02372648
0x063ff948: 00000000 2b408000 00000080 2b270000

Instructions: (pc=0x2ab69266)
0x2ab69256: 01 00 5b 92 b6 2a d8 0c 27 2b 2e 15 00 00 00 00
0x2ab69266: 00 00 c0 7c 40 2b 20 00 a7 2a 00 00 a7 2a 10 00

Stack: [0x06300000,0x06400000), sp=0x063ff8d8, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C 0x2ab69266

[error occurred during error reporting, step 120, id 0xc0000005]

VM_Operation (0x0750e134): generation collection for allocation, mode: safepoint, requested by thread 0x06bfce50

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x06bfce50 JavaThread "Thread-4" [_thread_blocked, id=2244]
0x06a59458 JavaThread "Thread-3" [_thread_blocked, id=2868]
0x0757a440 JavaThread "thread applet-paintchat_client.Client.class" [_thread_blocked, id=2864]
0x06a5bc08 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=2652]
0x06a441d8 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3996]
0x023b0660 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3992]
0x023b0308 JavaThread "AWT-Shutdown" [_thread_blocked, id=3988]
0x06a3dfd0 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3984]
0x023803f8 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3976]
0x02392008 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3972]
0x02371c68 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3968]
0x02368928 JavaThread "Finalizer" daemon [_thread_blocked, id=3964]
0x023afbe8 JavaThread "Reference Handler" daemon [_thread_blocked, id=3960]
0x02367460 JavaThread "main" [_thread_in_native, id=3592]

Other Threads:
=>0x023e0678 VMThread [id=3956]
0x0003c600 WatcherThread [id=3980]

VM state:at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[0x02372480/0x00000840] Threads_lock - owner thread: 0x023e0678
[0x02372600/0x0000087c] Heap_lock - owner thread: 0x06bfce50

def new generation total 576K, used 576K [0x20a70000, 0x20b10000, 0x211d0000)
eden space 512K, 100% used [0x20a70000, 0x20af0000, 0x20af0000)
from space 64K, 100% used [0x20af0000, 0x20b00000, 0x20b00000)
to space 64K, 11% used [0x20b00000, 0x20b01c60, 0x20b10000)
tenured generation total 1408K, used 471K [0x211d0000, 0x21330000, 0x26a70000)
the space 1408K, 33% used [0x211d0000, 0x21245ef8, 0x21246000, 0x21330000)
compacting perm gen total 8192K, used 1027K [0x26a70000, 0x27270000, 0x2aa70000)
the space 8192K, 12% used [0x26a70000, 0x26b70cf8, 0x26b70e00, 0x27270000)
ro space 8192K, 63% used [0x2aa70000, 0x2af7b178, 0x2af7b200, 0x2b270000)
rw space 12288K, 46% used [0x2b270000, 0x2b809fa8, 0x2b80a000, 0x2be70000)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778cf000 C:\WINDOWS\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x754d0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x771b0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x773d0000 - 0x774d2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x5d090000 - 0x5d127000 C:\WINDOWS\system32\comctl32.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x75f80000 - 0x7607d000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x77260000 - 0x77300000 C:\WINDOWS\system32\urlmon.dll
0x10000000 - 0x1000e000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x00f20000 - 0x00ff5000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\olepro32.dll
0x6d600000 - 0x6d62d000 C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x01100000 - 0x01188000 C:\WINDOWS\system32\shdoclc.dll
0x01190000 - 0x01455000 C:\WINDOWS\system32\xpsp2res.dll
0x5ff20000 - 0x5ff46000 C:\WINDOWS\system32\MSRATING.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x5ff50000 - 0x5ff61000 C:\WINDOWS\system32\msratelc.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\mlang.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x745e0000 - 0x748a6000 C:\WINDOWS\system32\msi.dll
0x77c70000 - 0x77c93000 C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x7dc30000 - 0x7df20000 C:\WINDOWS\System32\mshtml.dll
0x01b60000 - 0x01b87000 C:\WINDOWS\System32\msls31.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\System32\PSAPI.DLL
0x020b0000 - 0x020da000 C:\WINDOWS\System32\msimtf.dll
0x020e0000 - 0x0212b000 C:\WINDOWS\System32\MSCTF.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x32520000 - 0x32532000 C:\Program Files\Microsoft Office\Office10\msohev.dll
0x75c50000 - 0x75cbe000 C:\WINDOWS\System32\jscript.dll
0x73300000 - 0x73367000 C:\WINDOWS\System32\vbscript.dll
0x73dd0000 - 0x73ece000 C:\WINDOWS\System32\MFC42.DLL
0x71b20000 - 0x71b32000 C:\WINDOWS\system32\MPR.dll
0x75f60000 - 0x75f67000 C:\WINDOWS\System32\drprov.dll
0x71c10000 - 0x71c1e000 C:\WINDOWS\System32\ntlanman.dll
0x71cd0000 - 0x71ce7000 C:\WINDOWS\System32\NETUI0.dll
0x71c90000 - 0x71cd0000 C:\WINDOWS\System32\NETUI1.dll
0x71c80000 - 0x71c87000 C:\WINDOWS\System32\NETRAP.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\System32\SAMLIB.dll
0x75f70000 - 0x75f79000 C:\WINDOWS\System32\davclnt.dll
0x66e50000 - 0x66e90000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\System32\WINSPOOL.DRV
0x73d70000 - 0x73d83000 C:\WINDOWS\System32\shgina.dll
0x75970000 - 0x75a67000 C:\WINDOWS\system32\MSGINA.dll
0x76360000 - 0x76370000 C:\WINDOWS\system32\WINSTA.dll
0x74320000 - 0x7435d000 C:\WINDOWS\system32\ODBC32.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x031b0000 - 0x031c7000 C:\WINDOWS\system32\odbcint.dll
0x092d0000 - 0x09349000 C:\WINDOWS\system32\Audiodev.dll
0x086c0000 - 0x08904000 C:\WINDOWS\system32\WMVCore.DLL
0x070d0000 - 0x0710b000 C:\WINDOWS\system32\WMASF.DLL
0x593f0000 - 0x59482000 C:\WINDOWS\system32\wiashext.dll
0x4ec50000 - 0x4edf3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x73ba0000 - 0x73bb3000 C:\WINDOWS\System32\sti.dll
0x74ae0000 - 0x74ae7000 C:\WINDOWS\System32\CFGMGR32.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x74980000 - 0x74ab0000 C:\WINDOWS\System32\msxml3.dll
0x4d4f0000 - 0x4d548000 C:\WINDOWS\system32\WINHTTP.dll
0x76200000 - 0x76271000 C:\WINDOWS\System32\mshtmled.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\System32\actxprxy.dll
0x6d590000 - 0x6d5a2000 C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
0x6d400000 - 0x6d417000 C:\Program Files\Java\jre1.5.0_06\bin\jpiexp32.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_06\bin\jpishare.dll
0x6d670000 - 0x6d804000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\hpi.dll
0x6d640000 - 0x6d64c000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\java.dll
0x6d660000 - 0x6d66f000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\zip.dll
0x6d000000 - 0x6d167000 C:\Program Files\Java\jre1.5.0_06\bin\awt.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\ddraw.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x73940000 - 0x73a10000 C:\WINDOWS\system32\D3DIM700.DLL
0x6d240000 - 0x6d27d000 C:\Program Files\Java\jre1.5.0_06\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_06\bin\deploy.dll
0x6d5d0000 - 0x6d5ef000 C:\Program Files\Java\jre1.5.0_06\bin\RegUtils.dll
0x6d3e0000 - 0x6d3f5000 C:\Program Files\Java\jre1.5.0_06\bin\jpicom32.dll
0x07020000 - 0x07027000 C:\WINDOWS\system32\xpsp3res.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0_06\bin\net.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~2.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_06 -Djavaplugin.nodotversion=150_06 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~2.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~2.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_06 -Djavaplugin.nodotversion=150_06 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol vfprintf
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~2.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Common Files\Adaptec Shared\System;.
PROCESSOR_IDENTIFIER=x86 Family 15 Model 1 Stepping 2, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht

Memory: 4k page, physical 523760k(107472k free), swap 1312604k(822188k free)

vm_info: Java HotSpot™ Client VM (1.5.0_06-b05) for windows-x86, built on Nov 10 2005 11:12:14 by "java_re" with MS VC++ 6.0

I forget specifically all that's happened since I last posted, but it's been nothing but trouble ><
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Do you happen to know how much memory this computer has, and what the video card you installed was?

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Hmm.. 1.7 GHz I think. not sure though..

and the video card is a Sapphire Radeon 9550
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