[jpark]

trying to start word up and get

"winword.exe has generated errors and will be closed by windows. you will need to restatr the program.
an error is being created."

when i log on as a different user word opens fine

i have tried to replace the normal.dot and that didnt help

any suggestions???

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start > run > type

winword.exe /a

{enter}

If that works, you've got a bad template..since you replaced normal.dot and it still failed, plus it works in other users...that's odd. No other templates?

--------------------------

Do you have any add-ins?

Look here:

C:\Documents and Settings\{profile}\Application Data\Microsoft\Word\STARTUP

Remove any files found there (temporarily) and add them back one at a time.


-----------------------------------------

Finally, what version of word?

[gerryf]

start > run > type

winword.exe /a

{enter}

If that works, you've got a bad template..since you replaced normal.dot and it still failed, plus it works in other users...that's odd. No other templates?

--------------------------

Do you have any add-ins?

Look here:

C:\Documents and Settings\{profile}\Application Data\Microsoft\Word\STARTUP

Remove any files found there (temporarily) and add them back one at a time.


-----------------------------------------

Finally, what version of word?

[jpark]

the start run

winword.exe /a

enter

worked opened word successfully

there is no add-ins

we are using microsoft word 2000 sp-3


how do i replace the bad template?

[gerryf]

....were there any other templates in the folder with normal.dot?

[jpark]

no other templates

[jpark]

i found the problem
it was the normal.dot template in the home folder that was causing the problem....

thank for your help on understanding this problem more!!!!