When you click on the user account and type in the password it will sit there a second saying loading preferences and then it will say logging out and take you to the user acount screen. I tried to boot in safe mode but it does the same thing with that user and the administrator account.
It is an hp so i used their built in recovery process and it got almost to the very end and failed saying that i need to use a start up disk to restart the recovery process. Now when i turn on the computer just says "failed to update the user accounts password before it even gets to the user accounts page and starts over.