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Failed Email Test, Terrible Tech Support


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#1
jimmie123

jimmie123

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Recently, I cancelled my Mcafee AV in favor of Trend-Micr's Fix It Utilities 6 Professional. I'm beginning to wonder if this was a wise choice. I did an email test offered by a site with no product to sell. Therefore a "failure" of any of the tests offered was in no way advantageous to the site. The link to this site is:
http://www.jasons-to...rowserSecurity/ There is an email test that sends a supposedly infected .VBS file to see if your system will allow you to open it. Trend Micro's AV failed, and allowed me to open this attachment. I contacted their support people regarding this, and was treated so rudely that I'm really considering just dropping them. The tech used phrases like "This supposed so-called test", "I doubt that theres even a problem to fix", etc. If somehow I've uncovered a hole in their software, I'm sorry, but in the meantime, my email scanning protection seems to be flawed.
BTW, the above link has some other browser tests that seem to be OK. It's free, lol
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#2
peterm

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Hi Jimmie123
What email program do you use. What internet browser do you use.
As for the .VBS file it is not a known virus so it will fail on anti virus software.
They only detect a virus that has been written not a file that is a script.
If you use Outlookexpress then click on tools>options>security.
Check the box Do not allow attachments to be saved or opened that could potentially be a virus. also above this click restricted site zones.click apply click ok then close outlook express and reopen it.
Then rerun your script
Cheers
peterm
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#3
jimmie123

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Hi, I'm using Yahoo for my email, and Internet Explorer. The tech from Trend Micro did write and apologise, maybe he was having a bad day or something, lol. I guess I've had them too. I never open anything with an unknown (to me) file extension, so hopefully this won't be a problem. Thanks for the reply. :whistling:
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