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My symantec antivirus is automatically disabled


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#1
choycheuklok

choycheuklok

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Hi, everyone:

I am using Symantec Cilent security-Symantec Antivirus. Originally, the Symantec Antivirus icon is automatically
appeared in system tray. However, today, the icon is automatically disabled when startup, and the program cannot open. Then I have tried to scan the computer in safety mode, but no virus is found. Thus, I restart the computer and see if the problem is still here or not. Unfortunately, the problem is still here.

I want to see if anyone can help me for this problem as soon as possible because I am anxious that the computer will be attacked thus I cannot use my computer to do my homeworks. Please help me!!!!!!!

Finally, I am sorry if you cannot understand my words, I have tried hard not to make grammatical mistakes.
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#2
starjax

starjax

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Option 1: what happens if you manually right click on the system tray icon and enable the service?

option 2: have you checked your event logs (control panel, admin tools, event viewer) are there any red x's?

option 3: Try uninstalling the antivirus. reboot the computer. Reinstall and then run Live update.
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