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#1
irishsnap

irishsnap

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I KEEP GETTING AN ERROR WHEN I TRY TO GO ON THE INTERNET THAT SAYS"
THE INSTRUCTION AT 0X6377E48F REFERENCED MEMORY AT 0X00000084.THE MEMORY COULD NOT READ." What does this mean? And what do I do?

Edited by irishsnap, 05 May 2004 - 08:47 AM.

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#2
admin

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You may have to repair Internet Explorer, but first let's take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
bocaine

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Logfile of HijackThis v1.97.7
Scan saved at 11:32:37 AM, on 5/9/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Softwin\BitDefender Professional Edition\vsserv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\asc\Desktop\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [BDMCon] C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yaho...s/yinst0401.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8113.8328703704
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#4
admin

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Try the repair instructions here:
http://www.geekstogo...p?showtopic=251
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