[angie1010]

My daughter is having computer problems. She ran Norton and it found no virusus. when she opens a window, such as her picture folder it opens many times. If she clicks on a picture it opens many times instead of only once. She has done a system restore but it didn't fix the problem. When she first ran Norton it opened 9 times. SHe had to close 8 of them before it ran. This is happening every time she clicks on a program. Help, please. Angie

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Can you press the start button, use the up arrow until it highlights my pictures then press the enter key

Use the page up key to select a picture then press the enter key

Does it open many

[Retired Tech]

Can you press the start button, use the up arrow until it highlights my pictures then press the enter key

Use the page up key to select a picture then press the enter key

Does it open many

[angie1010]

Yes, it does. It doesn't matter what she clicks on many of that program open. For instance if she opens wordpad then one after another wordpads open. angie

[Retired Tech]

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum