I got stuck with some smart-[bleep] snitty idiot who probably doesn't know her own name.
I think they would have a toll free support line, but no. I pretty much just spent a half hour on the phone only to hang up before I went nuts.
She spent close to 5 minutes just to get my [bleep] name right, then I hadda tell her what my product was and what was wrong with it close to 10 times.
I have a LX500 and a few keys are sticking or not working at all. She asked me what software I had, and I told her none, and she responded with somthing like "Well you should have your software installed, thats probably your problem right there." So I told her my keys are sticking, it's no software problem. and she came back with somthing like, "You can't be so sure your if your software isn't installed." IT'S A [bleep] HARDWARE PROBLEM!! And besides, I've had the software installed, it doesn't do crap and I found my keyboard and mouse actually did some irratic things with the software installed.
I've owned plently of Logitech problems, and I've only had a problem with my keyboard. My brother has the same set, and he's having pretty much the same problem.
Between me and him, we bought 2 X-530's, 1 Z-5500, 2 LX500's, I have a Logitech Internet Chat Headset and a Logitech Premium headset.
The keyboards are the only devices with problems, and before that I've never had a problem with any other Logitech device. They tend to be good quality, but if it breaks, don't bother.
I won't be buying another Logitech product again. Good thing I called their customer support before I bought a G5 and G15 like I had planned. Now I'll be getting a Razer and a Saitek.
Good work Logitech, good work.