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Can't clean whatever this is off of this machine


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#1
spinefan

spinefan

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HELP ME PLEASE! I'm trying to clean a friend's machine of spyware and viruses. His niece was kind enough to install several file sharing apps, as well as clicking on every pop up that came along. After removing hundreds of viruses and spyware, I'm almost there...I think. I'm not sure what the cause is, but I get a Windows modal stating that "TDOP Application encountered a problem, etc.". After much Googling, it appears to have something to do with Surf Sidekick, but the Vundo removers don't find it. Here's the HijackThis log. Any help is appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 7:31:12 PM, on 10/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\PackethSvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\LogMeIn\RaMaint.exe
C:\Program Files\LogMeIn\LogMeIn.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\LogMeIn\LogMeInSystray.exe
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
c:\COMPAQ\CPQINET\CPQInet.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Internet Explorer\iexplore.exe
F:\barnhart compaq fixes\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SelasI Class - {59F4F380-01A0-4083-9FA4-E3B827319F7E} - C:\WINDOWS\System32\vcbht.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM32\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\LogMeInSystray.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Office2K\Office\OSA9.EXE
O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\Broderbund\The Print Shop Photo Pro\Temp\MGI00000.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .asx: C:\Program Files\Compaq\Netscape Custom\PLUGINS\npdsplay.dll
O12 - Plugin for .wma: C:\Program Files\Compaq\Netscape Custom\PLUGINS\npdsplay.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?LinkID=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.t...ivex/hcImpl.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speeder...meInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1106716222509
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1158289515256
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.c.../cpcScanner.cab
O18 - Filter: text/html - (no CLSID) - (no file)
O20 - AppInit_DLLs: C:\WINDOWS\System32\wmfhotfix.dll
O20 - Winlogon Notify: Antiwpa - C:\WINDOWS\SYSTEM32\antiwpa.dll
O20 - Winlogon Notify: LMIinit - C:\WINDOWS\SYSTEM32\LMIinit.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\LogMeIn.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#2
sari

sari

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spinefan,

Please go HERE (Microsoft website) using Internet Explorer (not Firefox or any other browser as they won't work)
  • Click on Windows Validation Assistant
  • Click on the Validate Now button.
  • Be patient while the ActiveX loads, do not click on any links.
  • Read the instructions on this page while it's loading. You will be prompted to install - click YES.
  • Enter your product key then click continue
  • When it says "Validation Complete" please click Continue to return to your previous activity
  • Copy what it says and paste it here.
Thanks,

sari
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#3
spinefan

spinefan

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Sorry for my delayed reply. Just got back from a conference. The machine's at home and I'll have to run it when I get home tonight. Thanks for the suggestion, and I'll let you know tonight.
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