[ankush patel]

hey,

I own a grocery store and I have a dsl connection which all my credit card machines run on and all my registers, and computers. The dsl line sometimes goes down, and i am left with no option but to tell some of my customers to pay with cash, or some other kind of payment.

The only available service is sprint dsl in the area i am in.

I need a form of backup so when the dsl line goes down, my backup just kicks in?

Ankush Patel

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Hi. I'm sure we could help you with that to soem extent, but it probably includes you contacting your IPS for different solutions... First, perhaps when you close down the store one night, unplug that modem and router (if you have one) and leave them powered off for at least 30 seconds. Now, if you have a router, plug that in first, and wait about 15 seconds. Now, plug your modem back in, and wait for about 15-30 seconds for it to fully reset. This sometimes helps fix the issue where the modem gives out sometimes. As far as a backup line, I mean if it's your DSL service, and resetting the modem doesn't help, then you might need a switch box of some sort (your IPS could help you with that) and I'm sure it would work somehow... Sorry, it's just an unusual question

[Facedown98]

Hi. I'm sure we could help you with that to soem extent, but it probably includes you contacting your IPS for different solutions... First, perhaps when you close down the store one night, unplug that modem and router (if you have one) and leave them powered off for at least 30 seconds. Now, if you have a router, plug that in first, and wait about 15 seconds. Now, plug your modem back in, and wait for about 15-30 seconds for it to fully reset. This sometimes helps fix the issue where the modem gives out sometimes. As far as a backup line, I mean if it's your DSL service, and resetting the modem doesn't help, then you might need a switch box of some sort (your IPS could help you with that) and I'm sure it would work somehow... Sorry, it's just an unusual question

[ankush patel]

well, each time it goes out im having to take out the power from the router and from the modem and do that process. then it starts working, but this is happening over and over again!


so im looking for a back up system so that when this happens i can still run my store

[Facedown98]

I see, so resetting isn't helping... Well... Has it always done this, or did it start one day?

[silverbeard]

Have you discussed this with your ISP's business solutions department? Depending on the volume of traffic your card handlers transmit there may be a dial up solution they can provide. Most ISP's value business customers and have readily available solutions to such issues such as this. With your limited choice you are unfortunately forced to try to work with your provider or perhaps go with satellite which is not good in bad weather,has a high latency and is expensive.

[ankush patel]

well no this has been happening, and i constantly have to start reseting it, sometimes i reset it and still its gone for maybe 10-15 min.

I talked to sprint they said they have no problem on there end, and from what they can see they have no records of my internet going down ever.

satellite is a good idea but yet again it does go out

[Facedown98]

If they won't help you, I would really suggest finding a better ISP if possible. I know it's a hassle, but if they aren't going to help you, you can't do this forever. I would consider checking the hardware on the modem, etc. Failing hardware is a possibility... Also, this just came to mind... Does that modem and router seem to get hot? Perhaps overheating is taking place...

[ankush patel]

stormknight6 if there was another service provider i would have switched a couple months ago, but for right now sprint is the only one!

im going to try and contact sprint again and see what is going on,
i appreciate everyones help in this matter!

thanks

ankush patel

[Facedown98]

Sorry we can't help you more, but it's a difficult situation.

[ankush patel]

okay here is the plan,

i found a cable service provider that is in my area, im going to use the cable as a everyday use, and if that ever goes out, im going to switch back to my sprint dsl.

that should work.

i appreciate all the help

thanks

ankush patel

[Facedown98]

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