[b1caez01]

For five years Office 2000 Pro has worked flawlessly for me ...all aspects of it.

Then a week or so ago, the MS-WORD part of it, WinWord, started to refuse to load. The rest of the functions worked perfectly, as usual.

When I tried to open/start a new MS-WORD file...*.doc, I would get a Windows XP error message thingy and off to MS-HEAVEN the error message would go...not much use to me though...no feed back.

I rummaged around geekstogo and the internet, found and applied a possible fix, suggested for another problem with WORD...delete all ref's to the *.dot files.

This cured the problem. But for only a day or so, then I am back to square one; deleting the *.dot files again, setting them up, working; deleting, setting them up, working; deleting, setting them up, working; etc..

It has become quite tedious.

Any suggestions as to what's going on and how I might get back to the good old days, where once the *.dot is setup it stays that way.

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Is it the normal.dot causing the program to crash? By removing references, did you mean you moved/deleted the .dot files and let Word recreate them? If not, move the .dot file(s) out to the desktop, open Word and let it recreate normal.dot. Then if you have other .dot files (like for STAMPS.COM, PaperPort, or other software that integrates), move them back in one at a time, opening Word after each, to pinpoint which might be causing the problem.

[piper]

Is it the normal.dot causing the program to crash? By removing references, did you mean you moved/deleted the .dot files and let Word recreate them? If not, move the .dot file(s) out to the desktop, open Word and let it recreate normal.dot. Then if you have other .dot files (like for STAMPS.COM, PaperPort, or other software that integrates), move them back in one at a time, opening Word after each, to pinpoint which might be causing the problem.

[b1caez01]

Thanks for the reply...

Problem solved in the same manner as before, but now it has taken it upon itself to stay put as it should have done before...another anomoly for the compu-fairy to figure out

Did all that was suggested in a different stream at geekstogo... re: the *.dot files. Word kept making new normal.dots, and I kept making new ones. I set it up to default to normal1.dot rather than normal.dot...as my normal1.dot has the tools at the top set up as I want them for every occasion. Normal.dot must be set up each time you use it...not much fun in doing that.

Anyway, problem solved with thanks to the feller who kept at it until he fell into the solution.