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Windows XP Professional


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#1
ann051

ann051

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I'm new here and a computer novice. I had a sasser virus and was able to get rid of it, but when I went through everything, windows recovery and all, I can reboot only once. The second time I reboot, I will get the lsass.exe system error.

Can you advise how I can fix this. I was told that the file has been corrupted and needs to be reset.

Please help me!!
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#2
wannabe1

wannabe1

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Hi ann051...

lsass.exe errors can indicate that you may still have malware aboard.

Use the Windows Search feature to find lsass.exe. Make sure it searches all files and folders including subfolders. Let me know what locations it is found in. It should only be located in the System32 folder.

wannabe1
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#3
ann051

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Hi Wannabe1,
Thanks for replying to my problem. I did a search and found that the lsass.exe error is in
C:\windows\system32. What can I do about it? It takes my sytem forever to boot and forever to pull up a program. very, very slow.
Can you help me? Please!
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#4
wannabe1

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Let's verify that the infection is completely gone. If your machine is still infected or still has registry settings regarding the worm you have removed, we may have real problems getting a fix to work.

Please go to the Malware Forum and follow the instructions found there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post a hijackthis log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. DO NOT REPLY TO OR BUMP YOUR OWN LOG. If it shows a reply it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1
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