Browser Problems
Started by
HisBiz
, Oct 11 2006 12:23 PM
#1
Posted 11 October 2006 - 12:23 PM
#2
Posted 11 October 2006 - 06:04 PM
Hi there,
What security software are you running?
Can you you surf in safe mode with network?
Since the other PC's are working fine I would suspect a firewall or spyware program of blocking port 80.
What security software are you running?
Can you you surf in safe mode with network?
Since the other PC's are working fine I would suspect a firewall or spyware program of blocking port 80.
#3
Posted 11 October 2006 - 06:35 PM
Mcaffe Security Suite. I suspect that may be part of our problem. I haven't tried safe mode yet, I plan to tomorrow. I forgot to mention that I get a message that not all of Mcaffe is active. I removed Mcaffe on one computer and still had the problem. I've tried a system restore point to a time that I know the computer was working properly. I still can't help but wonder if Microsoft update changed something in the Home Edition.
#4
Posted 11 October 2006 - 11:29 PM
Since a corrupt Security Security Suite is involved It's a good posibility the winsocks are corrupt.
with Service Pack 2 go to Start /run /open=cmd. Type in "netsh winsock reset" (no quotes) and press enter. You should get a message to restart if the restet is successful. Restart and see if you can surf.
with Service Pack 2 go to Start /run /open=cmd. Type in "netsh winsock reset" (no quotes) and press enter. You should get a message to restart if the restet is successful. Restart and see if you can surf.
#5
Posted 12 October 2006 - 10:47 AM
I tried all of that with no success. I even tried a version of Knoppix and couldn't access the internet with a browser. We have three computers that have the same problem...it looks like the browser is working and starting to open a page then they stop. One of the three doesn't use Mcaffe it uses AVG instead. Keep in mind an older computer with an un-updated XP Home edition can access the net with IE6.
#6
Posted 12 October 2006 - 01:24 PM
The problem was apparently an update from Microsoft affected their communication with our server. For some reason certain computers were affected. None affected had Microsoft XP Pro.
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