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Problem installing Office 2000


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#1
mcnyc

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I originally had Office 2000 Professional on my PC. However, it would not run Excel without the CD - it would prompt me for the CD and would not run if the CD was not inserted. I no longer have the CD so I am unable to run Excel. I now need to have Excel at home so I got an Office 2000 CD from work, in hopes that maybe if I installed another version with Excel, it might work correctly.

Last night, I tried to install it and it wouldn't install due to me having another version of it already on my PC. So I go to "Add or Remove Programs" on the Control Panel to remove my existing version of Office. It was listed twice on the list, described as Microsoft Office 2000 SR-1 Professional and SR-2 Professional.

I remove SR-2 Professional with no problem (I still have this CD). However, when I try to remove SR-1, I was prompted for the CD for that program, which as I mentioned above, I no longer have.

Now I am getting desperate because I need to get some work done by tonight. So, of course, when you're desperate, you sometimes do things hastily. So I did a stupid thing and went to Programs under C:/ and deleted the Office folder and all its contents. Yes, I know. I am kicking myself right now for doing that.

Well, now, I have even more problems. What I didn't realize (and I feel like an idiot) is that I would lose Outlook as a result of deleting the Office folder. So my email is gone. I have Incredimail as well so I can use that for now but I have lost everything I saved in my inbox and folders on Outlook.

Also, now when I try to install the version I got from work, I am still being told that I have a previous version on my PC and it won't let me. I get prompted numerous times for the SR-1 CD and then receive a message saying "Fatal Error has occurred".

I am hoping someone can help me....

Thanks in advance to any help offered,
MC :whistling:

Edited by mcnyc, 15 October 2006 - 04:31 PM.

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#2
pip22

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Even though you removed the Office program folder(s), you probably still have all your emails and contacts because they are stored in a separate location, not in the Office program folder. For XP, your messages and contacts are stored in a single file called "Outlook.pst" which, if it exists at the following location, is automatically used by Outlook when you re-install it: C:\Documents and Settings\[Account Name]\Local Settings\Application Data\Microsoft\Outlook\outlook.pst

If Outlook doesn't automatically use it (and it should) just import it.
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#3
mcnyc

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Even though you removed the Office program folder(s), you probably still have all your emails and contacts because they are stored in a separate location, not in the Office program folder. For XP, your messages and contacts are stored in a single file called "Outlook.pst" which, if it exists at the following location, is automatically used by Outlook when you re-install it: C:\Documents and Settings\[Account Name]\Local Settings\Application Data\Microsoft\Outlook\outlook.pst

If Outlook doesn't automatically use it (and it should) just import it.


Thanks - that's a relief! However, I can't use Office at all right now, including Outlook. I can't remove it because it prompts me for the disc, which I don't have. And I can't re-install the CD version I do have, because it keeps telling me I have a prior version on my PC already that needs to be removed first. So I am stuck and desperately need help. :whistling:

Thanks!
MC
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#4
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Run disc clean up and check for Office installation files, tick if there

Run this for the Office files only

http://download.micr...1bd/msicuu2.exe

Description here

http://support.micro....com/kb/290301/

Run through this

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor


Install Office, choose custom, complete / run all from computer

Update it

http://office.micros...te/default.aspx
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