[wannabe1]

In Registry Editor, navigate to HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider.

Is this key present? Expand the key...is there a subkey similar to S-1-5-21-1482476501-1202660629-725345543-1004 listed?

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Yes.

[poppyal]

Yes.

[wannabe1]

Is there more than one subkey? Or just one similar to the one I mentioned?

[poppyal]

Just the one.

[wannabe1]

Right click on the key Protected Storage System Provider and choose "Export". Save this to your desktop as Protected Old.

Right click on the subkey (S-1-5-21...) and choose "Delete". Accept the change and close Registry Editor.

Reboot.

Try the password thing....

[poppyal]

OOOPS - AGAIN. It will not allow me to delete this subkey. It says "error while deleting key". Sorry!

[diabillic]

Highlight the key, right click and click Permissions. Make sure your logged on user, which should be administrator, has the delete box checked off under "Allow". Then try again.

Edited by Cilix, 16 October 2006 - 05:34 PM.

[wannabe1]

This is sounding more and more like a corrupt user account. Let's see if that's the case.

Open Control Panel and then User Accounts. Create a new user account with full admin permissions. Reboot, log into the new account, and see if the passwords are saved.

[poppyal]

O.K. Be back in a minute.

[poppyal]

That did not help. Could it just be these particular sites that aren't working right?

[wannabe1]

I missed the "some sites" part in the first post.......

That may be the case. What are the sites you have trouble with?

You can log back into your account and remove the new one.

[poppyal]

The main one is my banking account. There are a few others, but I can live with those.

[wannabe1]

I wouldn't have my machine remember those anyway. That being said, there may be security settings on their site that would need to be changed. Have you looked in the account preferences there?

[poppyal]

Yes - no help. Maybe I should forget this whole thing, but It really p!@#^$& me off when things don't work like they should. If this isn't fixed, I'll have to keep a written list of all sites and info for same, and refer to it all the time.

[wannabe1]

I'll keep poking around and see what I can come up with. It may be a setting somewhere that I've overlooked.