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ms.config missing or corrupt


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#1
Susan9700

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[font=Verdana][size=2] :whistling:
New here and not that computer literate. My daughter has a Toshiba Laptop, WinXP, she gets a black screen with the message that the ms.config file is either missing or corrupt. She can get to Safe Mode, but gets the same message when she tries any of the options. Any help would be greatly appreciated, she's a college student who never listens to her mother about protecting her computer, perhaps this experience will change her mind. Many thanks in advance.
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#2
Retired Tech

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In safe mode

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show an on screen blue progress bar which will simply disappear when the scan is complete, reboot when it does

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

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#3
Susan9700

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I'm sorry, as I said, I'm new here, so please bare with me. When speaking to my daughter I told her to press f8 while rebooting. She did get to see/view the options available and I told her to open in Safe Mode, however, she got the same error message. She is unable to do anything in safe mode or any other mode. Any other suggestions, since she can't get to Safe Mode? And thank you for your help.
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#4
wannabe1

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Might she be seeing this message instead of msconfig?

C:\windows\system32\config\system File is Missing or Corrupt
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#5
Susan9700

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These are the exact words that come up on a black screen:

Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM

I asked about the C drive and she said no, it started with a "\" but I think I can assume it's the C drive. And thank you for any help or advice you may have.
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#6
Susan9700

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While I'm on the subject, I have an old computer which I would like to get a lot of my old information from, but it opens to just a black screen, no information at all, just a blinking cursor (I think, it's been a while). Thanks again for your help.
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