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Please help...cannot right click on desktop and System Restore is disa


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#1
BReal59

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Hi there
can someone please help, I am experiencing difficulties with my computer. I am unable to right click on the desktop, my search menu is missing form the start menu and i can no longer restore the computer to an earlier time.
Before I was unable to open the Windows task manager but I went into safe mode and that it is no longer a problem. Can someone help me please?
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#2
peterm

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Hi Breal59

i can no longer restore the computer to an earlier time

Did you try system restore in safe mode?
I think you might have to take a trip to Malware
Start here
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#3
BReal59

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I tried system restore in safe mode but it did not work, I can also not get anything to load under the run command aside from ipconifg. My registry editor has been disabled by the administrator.
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#4
IO-error

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Are you the administrator?
If so, login on the Administrator account.
If you don't know how:
When you get to the login screen, where you select your account, do CTRL+ALT+DEL. TWICE.
Then as Username type "Administrator"
and as password, try empty.
See if you can do the stuff you need to do with the Administrator account.
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#5
BReal59

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I could only log on as the Administrator in the safe mode. I was able to right click on the desktop under the administrator name in the safe mode.
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#6
BReal59

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HijackThis log removed. Certainly not clean. ~~ Metallica

ok guys that is my hijackfile log what should i do from this?

Edited by Metallica, 19 October 2006 - 08:23 AM.

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#7
peterm

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go to the link I showed you
Start here
Click on me
If they give you a clean bill of health then come back here
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#8
BReal59

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it says that I need to re enable System Restore before doing any scans and I cannot re enable System Restore. Is there any way to do it from MsConfig?
Anyways, I completed Ad Aware and it found no infections, AVG Anti Spyware infections were deleted, I have also tried a McAfee system scan, a disk cleanup, disk defragmentator and ATF Cleaner and I am still unable to right click and utilise System Restore.
So basically the answer must be in the Hijack log file above.
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#9
crash override

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Post this in the malware removal section like peterm has been suggesting. I see some entries that jump out at me as being suspicious, but the experts over in malware removal need to analyze the log fully and tell you what to fix.
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#10
BReal59

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where can I post it?! that section that you gave me the link to has been closed.
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#11
crash override

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Sorry, that link is the must read before posting a log, my bad. :whistling: http://www.geekstogo...o_Here-f37.html should take you to the lobby of the malware forum. Read through and follow the steps in that first link before posting your log in a new thread though.
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#12
BReal59

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how do i get into the group policy editor without using the Run command? beacuse at the moment it will not load the group policy editor from the run command.
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#13
crash override

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Start-->Programs-->Administrative Tools-->Local Security Policy. I know that works for XP Pro, not positive about HE. For Group Policy, you need to have the server tools installed.
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#14
BReal59

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how do i install the server tools?
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#15
BReal59

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i think that i need to get into the registry editor but i am unable to. I get the notice ''registry editor has been disabled by your administrator'' when i type in regedit in the run command.
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