[Lynne25]

Please can someone help me my computer is running really slow I have ran all the normal stuff but nothing is showing up not really sure what's best to do??

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More specifics, please.

1. What OS?

2. What exactly is running slow? browsing the internet, opening programs, browsing the hard drive

3. What is the normal stuff you've run? Is your Antivirus software up to date and do you scan daily?

4. When did this start? Did it just happen all of a sudden or was it gradual? If sudden, what did you do just prior?

[piper]

More specifics, please.

1. What OS?

2. What exactly is running slow? browsing the internet, opening programs, browsing the hard drive

3. What is the normal stuff you've run? Is your Antivirus software up to date and do you scan daily?

4. When did this start? Did it just happen all of a sudden or was it gradual? If sudden, what did you do just prior?

[Lynne25]

More specifics, please.

1. What OS?

2. What exactly is running slow? browsing the internet, opening programs, browsing the hard drive

3. What is the normal stuff you've run? Is your Antivirus software up to date and do you scan daily?

4. When did this start? Did it just happen all of a sudden or was it gradual? If sudden, what did you do just prior?

1. Windows XP

2. my internet opening programmes then IE crashes and comes up asking if I want to send an error report.

3.i run CC Cleaner and F-Secure

4. it's been gradual over the last 2 weeks or so

Hope this helps sorry I don't know a great deal about computers

[fleamailman]

welcome to geekstogo

yes that sounds like a malware infection
here is the cure then
http://www.geekstogo..._Log-t2852.html

[Lynne25]

Sorry for the late reply many thanks for your help done what you suggested so fingers crossed my computer works better now :-)

[Lynne25]

Can anyone help I am having the same problem but it is taken about 10mins to open anything have run the stuff I was advised to do before but having no luck, it is now doing ym head in apart from reinstall from scratch which I don't want to do I am so stuck.

[fleamailman]

did you do the hjt log at the end of the step mentioned in the link, before you do the hjt log there are some things that might help here but if at the end of this you still have a problem then posting the HJT log is the answer

Time to use your "runbox" to clean your computer,
(all these steps are done with the run box then)

deleting the prefetch files
-----------------------------
runbox command
- press keyboard buttons: winkey + r
- paste in the slot: prefetch
- press: enter
(the prefetch folder opens)
- press: ctrl + a
(select all is the same)
- press: shift + del
(deletes without prompt)

disc clean up
---------------
runbox command
- press keyboard buttons:winkey + r
- paste: cleanmgr.exe
- choose drive(normally C: )
- press: enter
(this process can take a long time)

checkdisk
------------
runbox command
- press the keyboard buttons: winkey + r
- paste in the slot: chkdsk /f /r
- press: enter
( black window appears)
- press: Y button
- press: enter
- reboot the comp
(this process is the longest, worse the screen may be
lost before hours later the computer arrives at the welcome screen)

disc defragmenter
----------------------
runbox command
- press the keyboard buttons: winkey + r
- paste in the slot: dfrg.msc
- press enter
(this process can take a long time)

deleting internet cookies, files and history
-------------------------------------------------
- press the keyboard buttons: winkey + r
- paste in the slot: inetcpl.cpl
- press: enter
- click: delete cookies
- click: delete file
- click: clear history

disable unwanted startups
------------------------------
runbox command
- press: winkey + r
- paste: msconfig
- press: enter
- click tab: start ups
- keep: the AV and firewall entriies enabled,
- disable: 100% unused or unneeded entries
- Unsure about the start up: http://www.bleepingc...r.com/startups/
(IMPORTANT: enable all startups before running the Hijackthis program)

[Lynne25]

Thanks for getting back to me but while I was waiting on a reply I went throught the other quires and found ones that helped me so for the minute it seems to be ok.

Again that you so much for your help