I have been able to solve the problem on occassion if the guest allows me to fiddle with their laptop, but because it rarely happens, I never remember what I steps I employed
I hate to take up the guests time with this, and not many ppl like you to be searching through their settings options etc.
I realize there is a simple way to configure this, so if anyone could help me, I'll print this off and be ready for next time!
Hopefully someone knows what I'm talking about and can offer some suggestions.
Please note that I do not have a laptop to experiment with.