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Cannot connect to DSL line


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#1
ldc

ldc

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My DSL connection just dropped off and I can't get it back up. Everything says that it is connected and properly setup, but I can't launch my browser or anything else. I have tried everything I can think of (which isn't much) but nothing seems to work.
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#2
silverbeard

silverbeard

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Hi idc,

If you have an IP and a gateway then something like a security suite(firewall) is more than likely blocking access.

go to start /run /open=msconfig. Click on the Boot.ini tab and select "safe boot" then click "network" then click OK and restart. When the PC is up select your account and check your ability to surf. If you can then you have a problem with a running application that starts with the PC in normal mode.

If you have a third party firewall you should check the program controls in the settings. Either clear them all and start over (assuming this is a rules based firewall) or find the setting that is blocking access and allow it to contact the Internet.

Another alternative is "System Restore". Start /All Programs /Accessories /System Tools /System Restore. Follow the prompts and select a date when the Internet was working. This can sometimes fix the problem if the settings are in the registry and not a config file.
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