[ugonzo]

I am trying to scan a picture to my computer, but it I need to install some software first. I tried installing but the cd rom isn't reading the software. What am I doing wrong? Do I need to purchase a new cd rom?

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Hi and welcome to Geeks to Go. Have you tried a different cd just to make sure the cd rom is working? Does the drive show up in my computer? If you put a cd in it can you open windows exporer and navigatge to it and read it? Does the cd show up in device manager and is there a yellow ! next to it? Your answer to these questions will assist those who want to try to help you.

[austin_o]

Hi and welcome to Geeks to Go. Have you tried a different cd just to make sure the cd rom is working? Does the drive show up in my computer? If you put a cd in it can you open windows exporer and navigatge to it and read it? Does the cd show up in device manager and is there a yellow ! next to it? Your answer to these questions will assist those who want to try to help you.

[ugonzo]

Hello, to answer your questions...
*yes I have tried another cd
*yes, the drive shows up in my computer, but when I click on the drive, there are no files there to read
*no, I am unable to read the cd through using windows explorer
*I went to device manager and clicked on cd rom drive, and the status says the device is working properly. There is no yellow ! next to it.

Thanks in advance to any help I receive!!

[mimi1967]

Im having the same problem with mine as well... One day I tried to burn a cd and all of a sudden kept getting errors. Now it wont read anything I put into the drive......

[ugonzo]

Anybody else have any suggestions?

Thanks

[vally]

Hi
I had a problem that I had to install a driver but it could not be read.
But the cd player was ok. (I had just installed XP)
I suggest to download the driver through the net or if u have a network to use the cd there and share the cd.
check a different disk to c if the player is ok.
I discovered that some diskburners do not burn well enough to ge read on all cd players.
If this doesn't help U might have 2 buy a new player.
good luck

[austin_o]

Have you tried cleaning the optical lens? You can get a lens cleaner cd at most electronics stores. Walmar has them for around $10.00. This is a cd with small brushes to clean the lens. You can also clean the lens with rubbing alcohol and cotton swab. Do a google search on "cleaning optical lens".