[Waynesworld]

Don't know what happened. My sound just quit working.

My computer is HP Pavilion model XE783. Operating system is ME.

I noticed this one day when I received a call while I was on the internet. I use Callwave and when my computer tried to play the message I received this message. "We're sorry, we can't find a sound device to play your file. Please click the help button for more information."

In system properties I noticed that I have an exclamation mark under Network Adapters next to WAN miniport (ATW).

Also under Sounds and Multimedia properties and can not move the sound slide bar no matter which sound Scheme I select.

I don't know what else to try.

I went to this HP website for my computer specs. http://h10025.www1.h...p;lang=en#N1136

For Sound/Audio it showed;
Compatibility = 3-D Stereo, PCI, 16-bit Sound
Controller = AMC97 Codec
Location = Crystal sound chip
Noise Cancellation = Yes
Line Out = Yes
3-D Spatializer = Yes
Wavetable = Yes
Tone Control = No
Microphone = With HP Pavilion Multimedia Display
Speakers = HP/Polk Audio "F" stereo speakers (left and right)


Please help.

Thanks
Waynesworld

Edited by Waynesworld, 23 October 2006 - 10:02 PM.

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sounds like you need to reinstall the drivers.... you should be able to get them at the manufacturers website...

[shard92]

sounds like you need to reinstall the drivers.... you should be able to get them at the manufacturers website...

[Waynesworld]

I have never done that before is there a step by step process in order for me to keep from screwing things up.

Thanks
Wayneswold

[shard92]

Sorry at the moment I don't have the time to find the driver for you but you should be able to find the driver at hp for your model. then you simply download it. After that it depends on what type of file it is. If it is an .exe file you should just double click it and follow the instructions..... If it is a .zip file, first make a directyory for it... right click where you want it and say new and folder. then move the file into it and right click the file and tell it to extract all. Once that is done look in the directory for a file called setup and run that.... if that doesn't work or you dont' have windows xp post back...

[Waynesworld]

I have gone to HP's website and followed the instruction "resolving sound problems" and I still have no sound.

Could someone please help me?

Thanks
Wayne

[shard92]

have you tried reinstalling the driver?

[Waynesworld]

Yes, I followed the instruction for re-installing the driver from the HP recovery disc.

Did not help.

Wayne