[StudentBusiness12]

I've been having trouble with windows live messenger therefore i uninstalled it. Upon trying to run msn 7.5 after installing it an error occured saying a peticular file was missing or something similiar, i tried reinstalling and running a further 3 times to no avail. Firefox was also having troubles connecting to the internet so i decided to turn to system restore. However,when i either try to run system restore, or even alter the options (i tried to turn system restore off and on again as a test, but wasnt allowed) i run into the same error, which is shown as attached. Very curious as to whats going wrong and id like to refrain from having to wipe my HD. Oh and btw, i have restarted my computer 3 times and each time i recieve the error, so restarting doesnt work, neither does turning off and leaving for a while.

Thanks.

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Edited by StudentBusiness12, 25 October 2006 - 05:42 AM.

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If you uninstall MSN 7.5 does it run system restore

[Retired Tech]

If you uninstall MSN 7.5 does it run system restore

[StudentBusiness12]

No it doesn't unfortunatly mate.

[Retired Tech]

1. Click Start, click Run, type %windir%\inf and press enter

2. Locate the Sr.inf file, (listed as Sr), right-click the file, and then click Install.

3. In the Files Needed dialog box, click Browse. Locate the Sr.sy_ file in the i386 folder of the Windows XP CD, click the file, and then click Open.

4. When the installation is completed, restart your computer.

[StudentBusiness12]

Wheni press open this window appears:

What should i do please?

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Edited by StudentBusiness12, 25 October 2006 - 09:26 AM.

[Retired Tech]

Click No

[StudentBusiness12]

I pressed no already so.... Anyway i can access the system restore stuff now ( Thanks for that kieth:))its just that theres no longer any points with which to restore too.This means i still wont be able to use system restore to fix my problem.

Edited by StudentBusiness12, 25 October 2006 - 09:44 AM.

[Retired Tech]

Possibly, the system restore wasn't making new restore points anyway

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[StudentBusiness12]

Should i wait for disc defrag to finish before following the other steps or do them whilst its defragging?

[StudentBusiness12]

Rushin if you mean for msn its not installed anymore, it says its missing "somthing".dll if i remember correctly.

Edited by StudentBusiness12, 25 October 2006 - 09:59 AM.

[StudentBusiness12]

unicows.dll

p.s keith im followingthe above instructions as i speak

Edited by StudentBusiness12, 25 October 2006 - 10:30 AM.

[Retired Tech]

Wait for defrag to run