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vmmdiag32,exe._instant access

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when i first sign on to my homepage this page comes up with "vmmdiag32,exe."
it states it could not be found and when that happens i cannot navigate. my puter does not recognize my
isp. please , help, i have run spybot, avg and adaware with no success.
I am disabled and housebound so my puter is very important to me .
the other problems seem to be "e-group instant access" and smupd which is microsoft update, of what
sort i do not know.
if someone can help it would be appreciated, greatly.
:whistling: Edit: Email address removed for reasons of security

Edited by Trevuren, 25 October 2006 - 07:48 PM.

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